Patient Access Representative

Patient Access Representative

Responsibilities:

• Respond to all inquiries regarding the clinic and provide general information about the modalities offered.

• Provide appropriate referrals to other areas of the clinic, university, or other facilities.

• Schedule for all departments including Private Practice.

• Inform practitioners of updates to the schedule.

• Check and respond to patient messages. Facilitate communications between practitioners and their patients6.

• Understand and distribute information about Insurance billing, co-pays, and policy coverage.

• Verify patient insurance in Trizetto, Provider One, and One Health Port.

• Verify patient demographics, discount information, and insurance status in EPIC10.

• Responsible for verifying accuracy and completeness of demographic forms and legally required informed consent forms.

• Balance transactions at the end of the workday, reconciling discrepancies and making appropriate changes to the posting records batch reports in EPIC.

• Assure confidentiality of all patient records or information according to HIPAA standards. Follow disposal guidelines for confidential patient information.

• Process all applications for Income Based Adjustments. Verify that applications are complete with secondary source documentation provided.

• Refer contacts to appropriate in-house personnel when applicable.

• Assist in training new staff as needed.

• Handle upset patients, complaints, and inappropriate behaviors on the phone and in the waiting room.

• Assist with Billing and Medical Records tasks as needed.

Qualifications:

• High school diploma or equivalent.

• A minimum of 1 year of previous experience in a healthcare setting preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Proficiency in using computer systems and software.

• Knowledge of medical terminology and billing procedures.

 

Pay Details: $19.00 to $22.00 per hour

Search managed by: Joanna Calderon

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance