What are the responsibilities and job description for the Sales Administrator position at LHH Recruitment Solutions?
Job Description
Job Description
Customer Service / Sales Administrator
Position :
The Customer Service / Sales Support Representative is responsible for providing effective customer service for all internal and external customers by using excellent knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Customer Service / Sales Support Representative must be able to clearly understand our customers' needs. Once understood, they must be articulate enough to satisfactorily explain the solutions we propose.
Scope of Responsibilities :
The individual in this role will :
Answer phone calls and process verbal as well as written customer orders and returns / credits.
Research customer inquiries, cross-referencing, and expediting.
Prepare and respond to requests for price quotations.
Process orders, administer returns, upsell, and respond to customer inquiries regarding pricing, availability, and suitability of laboratory equipment and supplies that we manufacture.
Support dedicated field sales representative accounts, since customer inquiries may come in via phone, fax, internet, or email.
Serve as a point of contact for sales representatives for assisting with spreadsheets, sample requests, and general customer-related needs.
Handle special projects and miscellaneous duties, including updating contracts and pricing information, web / email / mail / fax distribution, EDI's, supporting dedicated field sales reps, etc.
React productively to change and handle other essential tasks as assigned.
Perform other duties as necessary / appropriate.
Requirements / Preferences :
High School Diploma or G.E.D. is required.
Some college or technical training preferred.
1 year experience working in a call center, sales, customer service, or data entry.
30 WPM typing preferred.
BA / BS preferred.
Must communicate with customers and employees in a clear, friendly, and professional manner.
Ability to work in a fast-paced, deadline-sensitive environment.
Microsoft Office Suite : Intermediate level Word / Excel / Outlook.
Ideal Attributes : Passion for science.
Customer / Client focus.
Interpersonal skills.
Sense of urgency in fixing problems.
Strong sense of ownership and accountability.
Quick learner.
Self-motivated, willing to go beyond the minimum expected.
Superior written and verbal communication skills.
Pay Details : $20.00 to $23.00 per hour
Search managed by : Karla Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $20 - $23
