What are the responsibilities and job description for the Transportation Service Representative position at LHH Recruitment Solutions?
Job Summary
We are partnering with a leading automotive company in Mesa to find a skilled Transportation Customer Service representative. This full-time role involves working Monday through Friday, 8am-5pm, with a comprehensive on-site training program for the first month.
Main Responsibilities:
- Handle high-volume inbound calls from customers, providing assistance with inquiries, scheduling, and resolving issues in a professional and courteous manner.
- Provide exceptional customer service by maintaining a positive attitude and professionalism at all times.
- Accurately manage customer data and input information into the system.
- Monitor customer orders for accuracy and timely delivery, proactively updating customers on order status.
- Maintain a thorough understanding of our services and offerings to provide informed assistance.
Requirements:
- Previous experience in customer service, preferably in a high-volume call center or related industry (transportation or automotive is a plus).
- Proficiency in using customer service software, MS Office, and other tools.
Benefits:
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan are available to associates.
- Associates may be eligible for paid leave, including Paid Sick Leave, as well as Holiday pay where applicable.
About Us:
LHH Recruitment Solutions is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws.
