What are the responsibilities and job description for the Bilingual Customer Service Representative position at LHH?
LHH Recruitment is working with a company near Tempe. This organization is in search of a full time Bilingual Spanish Customer Service Representative.
If you're passionate about helping others, have a strong work ethic, and are fluent in both English and Spanish, I want to hear from you!
Key Responsibilities
Pay Details: $19.00 to $22.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
If you're passionate about helping others, have a strong work ethic, and are fluent in both English and Spanish, I want to hear from you!
Key Responsibilities
- Provide outstanding customer service via phone calls and emails.
- Assist customers with inquiries, issues, and product/service-related questions.
- Resolve customer complaints in a professional and timely manner.
- Manage a high volume of inbound calls and emails while maintaining accuracy and attention to detail.
- Ensure customer satisfaction by addressing concerns and providing appropriate solutions.
- Document customer interactions and maintain up-to-date records in our system.
- Work collaboratively with team members to meet department goals and improve processes.
- High school diploma or equivalent
- Bilingual in English and Spanish (required).
- Previous customer service experience (preferably in a call center environment).
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a fast-paced environment and manage multiple tasks.
- Proficient in using email, phone systems, and basic office software.
- Positive attitude, professionalism, and a willingness to learn.
- This is a full-time, in-office position located in Tempe, AZ.
- Monday through Friday schedule, either 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM.
Pay Details: $19.00 to $22.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $19 - $22
