What are the responsibilities and job description for the Customer Service Manager position at LHH?
Stable Denver based manufacturing client that has been in business for over 70 years is seeking a Customer Service Manager due to growth and department restructuring. This role will be responsible for managing a team of 4 individuals, managing high level accounts and training and development.
Onsite
Up to 105k plus bonus 10-20% bonus
Responsibilities :
- Hire, train and manage team
- Organizes and oversees workflow of the department
- First line communication with assigned Accounts; handles all customer requests, order entry process, expediting, and returns
- Prepares monthly reports summarizing the assigned customer service team’s performance and establish performance metrics for customer service representatives
Qualifications :
