What are the responsibilities and job description for the Customer Service Representative position at LHH?
Customer Service Representative – On-Site in Elmwood Park, NJ
We are seeking a highly organized and detail-oriented Customer Service Representative to join our client's dynamic team. This on-site role is critical to ensuring customer satisfaction through efficient order management, shipment tracking, and timely communication. The ideal candidate will have at least 5 years of customer service experience, strong time management skills, and proficiency in MS Office (Excel, Word, Outlook).
Key Responsibilities:
- Process and manage customer orders with accuracy.
- Track shipments via FedEx and provide status updates.
- Respond to customer inquiries via email and phone.
- Maintain detailed records and ensure data accuracy.
- Utilize Excel and Outlook to manage customer interactions.
Qualifications:
- 5 years of customer service experience.
- Strong computer skills (MS Office Suite, especially Excel).
- Excellent organizational and time management skills.
- Experience with Encore software is a plus.
- Must be willing to work 100% on-site in Elmwood Park, NJ (Relocation in ~2 years).
Compensation:
- $50,000 - $55,000 per year, based on experience.
For immediate consideration please email your resume to: christine.kiernan@lhh.com
Salary : $50,000 - $55,000
