Customer Success Specialist

Job Title: Customer Success Specialist

Location: Hybrid based in Beaverton, OR, with 3 days onsite and 2 days remote

Salary: $24-$32 per hour (DOE)

Schedule: Monday to Friday, 8am-5pm

Contract Duration: 8-10 months with potential for permanent hire

Position Overview: LHH Recruitment is seeking a highly motivated and customer-focused individual to join our global client's team as a Customer Success Specialist. This brand new position will be the first point of contact for their customers, ensuring they receive top-notch service and support. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and will bring a positive outlook to every internal and external interaction.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Build and maintain strong relationships with customers, ensuring their satisfaction and success with our products and services.
• Respond to inquiries and provide exceptional customer service through various channels, including phone and email.
• Collaborate with internal teams to ensure customer needs are met and to escalate issues when necessary.
• Track and document customer interactions and feedback to improve service quality and customer experience.
• Contribute to the development and implementation of customer success strategies and initiatives.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Proven experience in a customer service, customer success, inside sales or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a hybrid work environment.
• Proficiency in using a CRM is a big plus.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a passion for helping customers succeed.

Benefits:

• Flexible hybrid work schedule.
• Opportunity for contract extension or conversion to a permanent position.
• Professional development and growth opportunities.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave

required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

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