What are the responsibilities and job description for the Financial Systems - Technical Support Specialist position at LHH?
LHH Recruitment Solutions is assisting our client in their search for a Technical Support Specialist - Financial Systems role on a contract basis. This will be a long term, 18 month temporary position. The role will be hybrid once the three month training component is complete. The Technical Support Specialist - Financial Systems will be responsible for user testing, supporting and assisting other users with testing, liaising with Information Systems to address and resolve bugs or other operational problems, investigate security issues, analyzing system security settings validating appropriate checks and balances are operating effectively.
Job Description:
- Provides support to personnel pertaining to the financial systems by responding to inquiries, troubleshooting and problem solving.
- Provides technical and analytical support in maintaining financial systems and in facilitating business process improvements.
- Acts as a technical liaison between the Finance Division and the Business Information Systems Department
- Assists in system upgrades that may include the following: user testing, supporting and assisting other users with testing, liaising with Information Systems to address and resolve bugs or other operational problems, investigate security issues, analyzing system security settings validating appropriate checks and balances are operating effectively.
- Reviews, maintains and coordinates the content of the Finance Division websites.
- Assisting with hardware issues, installations, and training for finance staff.
- Prepares and maintains documentation on financial application processes and procedures.
- Coordinates and develops finance related training tools for end users on existing and new technological features and software.
Qualifications:
- Bachelor's Degree in Computer/Information Systems or related field strongly preferred
- Advance working knowledge of Microsoft Office.
- Experience in working with data management systems and/or demonstrated knowledge of systems to ensure proper integration of requirements into the database(s) to effectively produce reports.
- Knowledge in using COGNOS, ODS or other similar applications preferred
- Ability to learn and gain working knowledge of new business processes to present and train employees.
- Strong knowledge of software applications and hardware.
