What are the responsibilities and job description for the Insurance Customer Service Representative position at LHH?
LHH Recruitment Solutions is partnering with an insurance company near the Biltmore area in Phoenix. This company is in search of a customer service representative to join their Claims team. This job is fully in office, Monday-Friday 8am-5pm.
As an Insurance Claims CSR, you will be responsible for providing exceptional service to our policyholders, assisting with claims inquiries, and ensuring a smooth claims process from start to finish.
Key Responsibilities:
Pay Details: $45,000.00 to $50,000.00 per year
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:
As an Insurance Claims CSR, you will be responsible for providing exceptional service to our policyholders, assisting with claims inquiries, and ensuring a smooth claims process from start to finish.
Key Responsibilities:
- Serve as the first point of contact for customers regarding insurance claims.
- Provide support to policyholders throughout the entire claims process, from initial reporting to resolution.
- Answer inbound calls, emails, and other customer inquiries in a professional and timely manner.
- Review claims for accuracy, completeness, and compliance with company policies and procedures.
- Collaborate with claims adjusters and other departments to ensure efficient claim resolution.
- Educate policyholders on their coverage, claim status, and next steps.
- Maintain accurate records of claims and customer interactions in the system.
- High School Diploma or equivalent; additional insurance-related certifications are a plus.
- Previous experience in insurance or claims is required.
- Strong customer service skills with the ability to manage sensitive and complex situations.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficient with Microsoft Office Suite and basic computer skills.
Pay Details: $45,000.00 to $50,000.00 per year
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $45,000 - $50,000
