What are the responsibilities and job description for the IT Service Desk Analyst position at LHH?
IT Service Desk Analyst - Tempe, AZ
LHH is currently conducting a search for an IT Service Desk Analyst. This is an exciting, full-time opportunity with a client that offers an excellent benefit/bonus structure with very competitive pay, so this opportunity will not be available long. Review the job requirements below and do not hesitate to apply if you feel you are a good fit.
Responsibilities:
- Provide costumers with friendly, and professional costumer service via IT service delivery
- Active Directory will be utilized on a daily basis
- Incident Management and Incident Response
- Servicing LAN/WAN, Wi-Fi issues
- Working with a high volume of tickets utilizing Service Desk
- Daily use of MS
- Escalate tickets when needed
- Role involves basic troubleshooting of applications and hardware
- Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.
Requirements:
- 1 year of experience (this can be an entry level position)
- Incident Management experience is preferred, but not required
- Strong background in O365 is highly preferred
- Nice to have technology includes: Azure and Active Directory
- Client-facing technology support.
- Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
- Candidate should have excellent customer service skills.
- Experience in a high volume ticket environment
- Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
If you feel that you are a good fit for this job please apply through the link or email your resume to andrew.cooper@LHH.com
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.lhh.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
