Quality Engineer NOT IT OR SOFTWARE

LHH Recruitment Solutions has a Quality Engineer - NOT IT OR SOFTWARE - for our client near the Hamburg, NJ area. This direct hire, fully on-site role focuses on handling quality issues that arise in manufacturing, customer complaints and troubleshooting. This on-site position requires a strong background in manufacturing troubleshooting, as well as strong cross-collaboration skills. Ideal candidates will have a minimum 3-5 years’ experience within a quality and customer-facing role, most recently within a manufacturing environment. Successful candidates will have a proven background of customer resolution and proven record of creating and presenting detailed technical reports as well as a bachelor’s degree in engineering.

Salary range: $70,000 to $80,000 DOE.

Responsibilities:

• Manage new and ongoing customer complaints and/ or troubleshooting.
• Prioritize and track KPI’s regarding timely communication regarding to status and resolution.
• Collect, analyze, and report on quality data utilizing Salesforce.
• Monitor, analyze, and report data to identify trends and recommend improvements.
• Work cross-functionally with numerous departments to address quality issues and implement quality improvements.
• Assist in identifying opportunities for improvement and aid in implementing strategies to enhance quality and efficacy.
• Manage KPIs including but not limited to; processing time, frequency and quality of communication.
• Report KPIs.
• Maintain an ongoing high level of product knowledge.
• Attend customer meetings and internal international meetings with product development teams and factories to challenge the quality process.
• Troubleshoot job site issues.
• Create accurate and detailed reports.
• Perform and support product modifications as needed.
• Ensure all products and procedures comply with quality standards and regulatory requirements.

Requirements:

• Bachelor's degree: Engineering / technology.
• Technical knowledge and experience in electronics and/or software development to properly characterize product issues.
• ISO experience.
• Highly proficient in ERP systems.
• Minimum of 3-5 years of experience in a quality troubleshooting manufacturing environment.
• Proven ability to conduct a solving process phase with other departments.
• Proven ability and experience in conducting a customer meeting.
• Collaborate on inter-departmental solving processes with business lines with the engineering department, customer service, tech support, and product services teams as needed.
• Focused on customer satisfaction.