What are the responsibilities and job description for the Quality Engineer position at LHH?
LHH Recruitment Solutions has a Quality Engineer for our client near the Hamburg, NJ area. This direct hire, fully on-site role focuses on handling quality issues that arise in manufacturing, customer complaints and troubleshooting. This on-site position requires a strong background in manufacturing troubleshooting, as well as strong cross-collaboration skills. Ideal candidates will have a minimum 3-5 years’ experience within a quality and customer-facing role, most recently within a manufacturing environment. Successful candidates will have a proven background of customer resolution and proven record of creating and presenting detailed technical reports as well as a bachelor’s degree in engineering.
Salary range: $70,000 to $80,000 DOE.
Responsibilities:
- Manage new and ongoing customer complaints and/ or troubleshooting.
- Prioritize and track KPI’s regarding timely communication regarding to status and resolution.
- Collect, analyze, and report on quality data utilizing Salesforce.
- Monitor, analyze, and report data to identify trends and recommend improvements.
- Work cross-functionally with numerous departments to address quality issues and implement quality improvements.
- Assist in identifying opportunities for improvement and aid in implementing strategies to enhance quality and efficacy.
- Manage KPIs including but not limited to; processing time, frequency and quality of communication.
- Report KPIs.
- Maintain an ongoing high level of product knowledge.
- Attend customer meetings and internal international meetings with product development teams and factories to challenge the quality process.
- Troubleshoot job site issues.
- Create accurate and detailed reports.
- Perform and support product modifications as needed.
- Ensure all products and procedures comply with quality standards and regulatory requirements.
Requirements:
- Bachelor's degree: Engineering / technology.
- Technical knowledge and experience in electronics and/or software development to properly characterize product issues.
- ISO experience.
- Highly proficient in ERP systems.
- Minimum of 3-5 years of experience in a quality troubleshooting manufacturing environment.
- Proven ability to conduct a solving process phase with other departments.
- Proven ability and experience in conducting a customer meeting.
- Collaborate on inter-departmental solving processes with business lines with the engineering department, customer service, tech support, and product services teams as needed.
- Focused on customer satisfaction.
Salary : $70,000 - $80,000
