What are the responsibilities and job description for the Senior Director, Client Success position at LHH?
Senior Director, Client Success
Location: Nashville, TN (Hybrid)
Salary: $100K base Variable bonus
About the Role
We’re looking for a Senior Director, Client Success to lead a team dedicated to driving customer retention, renewals, and account satisfaction. This role is responsible for overseeing a group of experienced client success professionals who engage with customers post-sale, ensuring they see continued value, resolve challenges proactively, and maintain long-term partnerships.
This is a strategic and hands-on leadership role, balancing day-to-day team management with high-level process improvement initiatives to optimize retention strategies and increase revenue. The ideal candidate is an experienced leader with a background in customer success, renewal sales, or account management, who thrives in a collaborative and fast-paced environment.
Key Responsibilities
- Lead a team focused on renewal strategies, customer engagement, and retention growth across multiple markets.
- Oversee inbound and outbound client interactions, ensuring a proactive approach to account management and revenue retention.
- Implement scalable strategies to drive long-term account value, minimize churn, and improve operational efficiencies.
- Develop and execute process improvements, leveraging CRM tools and new technologies to enhance team productivity.
- Act as an escalation point for high-value accounts, working closely with cross-functional teams to resolve challenges.
- Manage team performance using key success metrics, ensuring accountability and consistent results.
- Partner with sales, finance, and operations to align retention efforts with broader business objectives.
Who You Are
- A proven leader with experience managing customer success, account management, or renewal sales teams.
- Comfortable working in both strategic and hands-on capacities, with a strong ability to analyze data, optimize processes, and mentor team members.
- Adept at handling high-touch client relationships, ensuring continued engagement and revenue protection.
- Tech-savvy, with experience in CRM platforms (Salesforce preferred), process automation, and operational scaling.
- A collaborative team player who thrives in fast-moving, cross-functional environments.
Why Join Us?
- Competitive compensation with performance-based bonus potential.
- A high-impact leadership role where you’ll drive real business outcomes.
- The opportunity to build and refine processes, improving the way we engage and retain clients.
- Collaborative and innovative culture, with cross-team partnerships that make a difference.
Ready to lead a team that’s redefining client success? Apply today!
Salary : $100,000
