What are the responsibilities and job description for the Service Coordinator position at LHH?
LHH Recruitment Solutions is seeking a highly adaptable and detail-oriented Service Coordinator to join a growing team in Roanoke, VA. This newly created role supports business expansion and provides critical coordination for field technicians and service operations. If you thrive in a dynamic environment, excel at managing shifting priorities, and have experience in dispatching and customer interaction, this position offers a laid-back culture and opportunities for growth.
Key Responsibilities
- Collaborate with the Area Manager and current Service Coordinator to manage approximately 10 field technicians.
- Process and prioritize 20–30 daily work orders, ensuring accuracy and timeliness.
- Adapt to schedule changes and emergency priorities as directed by the Area Manager.
- Work with various types of work orders, asking questions and resolving ambiguities as needed.
- Utilize systems like Viewpoint and Dropbox to coordinate tasks and maintain documentation.
- Participate in an on-call rotation (approximately every 13 weeks) to address urgent needs; on-call pay provided regardless of work volume.
Qualifications
- Previous dispatching experience, preferably in a service-oriented environment (trucking dispatching experience is not applicable).
- Strong customer service skills and the ability to effectively communicate with both internal teams and clients.
- Adaptability to changing priorities and emergencies.
- Proficiency in software tools such as Viewpoint, Dropbox, or similar systems.
- Exceptional organizational skills and attention to detail.
Schedule and Compensation
- Flexible hours: Choose between 7:30 AM–4:30 PM or 8:00 AM–5:00 PM.
- On-call rotation approximately every 13 weeks (additional pay provided).
- Competitive pay: $26–$28/hour.
- Orientation starts on the 2nd and 4th Tuesday of each month.
Why Join?
- Laid-back culture with a supportive team environment.
- Opportunities to work closely with the Area Manager and Team Lead.
- Be part of a growing business with room for professional development.
Salary : $25 - $28
