Providence - Team Lead (Early Mornings)

Welcome! We're glad you're interested in working for Megaplex Theatres. Please read the information below carefully so that you completely understand our available positions, perks, and expectations.

Team Lead Position

We need new talent who champions our mission of enriching lives. We need someone who passionately seeks to make our company the best place in town to work and do business. We need an inclusive leader who embodies our values of stewardship, hard work, service, and integrity. We believe you have what it takes to be a phenomenal department leader!

Responsibilities

• Manage daily operations with the assigned team
• Teach and provide an example of outstanding guest service
• Resolve guest complaints in a thoughtful, friendly manner
• Promote cooperative effort, positive spirit, and good morale amongst the team. Our guests and employees should feel like VIP's!
• Plan and forecast labor and product for maximum efficiency
• Lead the team in the cleaning of auditoriums, lobby, food court, and hallways in a timely manner
• Run daily inspections and periodic audits to check safety of equipment, and to ensure that food is accurately stored, maintained and served
• Continuously seek out methods to improve department operations

Requirements

• World-class guest service and outstanding time management skills
• Superb interpersonal skills to train, motivate, and empower team members
• Solid understanding of computerized ticketing and POS systems
• Ability to troubleshoot and solve problems related to digital cinema

What Will Make You Successful

Stewardship: You are accountable and humble. You will take ownership of yourself, your staff, metrics, and decisions regardless of failure or success. Always take more responsibility for the blame and less than your share of the credit.

Hard Work: You take initiative to get things done without being asked. You are ultra-observant of the team, guests, and theatre needs. Your attention to detail is impeccable. You efficiently manage time for optimal performance. When obstacles arise, you expertly drive sound decision making and problem solving. You have exceptional communication skills; especially with critical conversations (providing candid feedback), motivating others, and delegating; your team always knows what is expected of them.

Integrity: You have a proven history of dedication to honesty in the workplace. You consistently create trust and build credibility by keeping your words and actions aligned with our mission, vision, and values.

Service: You champion kindness and empathy and encourage your team by example. You have experience encouraging excellence in others. You understand organizational distinctions and thoughtfully navigate the supervisor-to-team member relationship. You bring sincere passion for our values, business, and team. You make every guest and employee feel that they are the most important person of the moment.

Why Work at Megaplex?

• It's fun! We love movies; the film industry is our passion.
• It's rewarding! Our guests love coming here, which makes our jobs even more enjoyable.
• Awesome perks!
• Opportunities for advancement.
• Opportunities to transfer to other Larry H. Miller owned companies

What are the Challenges of the Job?

We work hard and we work late, but it's satisfying!

We want to give our guests the best film experience possible. To do this, our jobs demand being fast paced and require long hours of walking, standing and guest interaction. Employees consistently work until midnight and can sometimes work until 2:00am on busy weekends (or busy Discount Tuesday's!) It's hard, but satisfying work.

We work when others play; but we make it fun!

Employees are required to be available for work on 3 of the 4 following weekdays and all major Holidays: Tuesdays, Fridays, Saturdays, and Sundays (Typically only 1-2 Sunday's per month). Typically, employees will not work all of these days every week; however, our employees must be available to work on these days to help deliver great guest service to the large number of guests we receive.

FAQ Section

What is the wage?

Depending on the theatre location, Team Leads start at $13.00-17.00/hour

What are the working regulations for employees 16 years of age and older?

According to the Department of Labor, at 16 years of age, youth may be employed for unlimited hours in any occupation other than one declared to be hazardous by the Secretary of Labor. The FLSA does not limit the number of hours or times of day for workers 16 years and older. www.dol.gov

What are the hours of operation?

Theatre operation hours can be between 6am-2am. We typically have two working shifts: morning and evening. Average morning hours start between 9am-10am, and last until 5pm-6pm. Average evening shifts start between 3pm-6pm. Employees who work evening shifts consistently work until midnight and can sometimes work until 2:00am on busy weekends (or busy $5 Tuesday's!) If there is a slow night, there is the possibility of leaving work early.

Do I have to work Holidays?

We work on holidays, but we make it fun! If there's a holiday, you can guarantee that all our employees will be working. The good news is that on holidays we schedule shorter shifts, you receive time-and-a-half pay, and typically we provide delicious food for you to enjoy throughout the day.

Do I have to work when large, popular films are released?

Large film releases, also known as "black out" days, are just as busy as holidays, you can guarantee that all our employees will be working. These events are high energy and a lot of fun!

What are the perks?

All of our positions have awesome perks, including: free movie tickets for every film, discounts on concessions, and perks through other Larry H. Miller entities. One of the best perks is working in a fun environment; both our guests and employees love to be here!

Are there advancement and transferring opportunities?

Our goal is help each employee reach their potential. In order to achieve this, we do offer opportunities to advance to management levels. We also advocate for our employees who transfer to other Larry H. Miller entities in pursuit of their career goals.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.