Shipping Coordinator/CSR

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our organization, you will be responsible for preparing rail weigh tickets, shipping and routing information, and shipping schedules. You will also be responsible for alerting customers of delays in rail shipments, ordering rail cars, and notifying the railroad of bad order rail cars.

Main Responsibilities:

• Verify product specification exists for all accepted orders.
• Post & update changes to customer orders and shipment dates.
• Generate and distribute product order forms.

• Send Notifications to customers regarding shipments & weights.
• Prepare railroad bill of ladings.
• Notify the railroad of all shipment and routing information.
• Maintain truck and rail scale calibration receipts.
• Maintain certification for the truck and rail scale.
• Post invoices on accounts.
• Produce the daily tonnage report.

• Liaison with Plants/ terminals regarding sizing, tonnage, additions, and deletions of product shipments to maintain current inventory information.
• Proactively settle issues before impact to the customer using logical and creative problem-solving skills.

• Be involved in total quality process and continuous improvement of customer confidence by knowing the customer's demands for sizing, quality, and quantity in relationship to inventory.
• Prepare weekly and monthly customer demand forecast accordingly.
• Complete daily audit trail function to ensure an accurate record of shipped material, prepare daily/ weekly operation reports.

• Attend safety meetings.
• Enforce all company, local, state and federal safety policies and procedures.
• Maintain Company and Federal House Keeping Standards.

• Provide on-the-job training, as assigned.
• Verify on-the-job training, as assigned.

Key Attributes:

• Customer Specific Exceptions
• Customer Order Processing
• Changes to Customer Orders
• Lot Number Documentation
• Rail Car Weighing
• Truck Loading Policies
• Reworking of Nonconforming Product
• Quality System Notebooks Distribution list
• APLEX/JWS Input
• Maintenance and Control of Customer Order Records
• Lot Number Assignment
• Inspection of Covered Bottom Dump Rail Cars
• Reclassification of Nonconforming Product
• Routing of Deviation/Development Request Forms
• Effective communicator to articulate a given situation ensuring positive customer satisfaction.
• Extremely dependable.
• Tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning and organizing.
• Knowledge of SAP, CRM, SRM, VIM, Microsoft Office, background experience with work processing, document control, administration, preparation of spreadsheets, graphs and charts and presentation skills.
• Ability to reach deadlines and multi-task.
• Advanced spelling and grammar skills, as well as phone skills and organizational skills.

Physical Demands:

• Access all areas within a site which could include heights of 120 feet, confined spaces, climbing ladders or stairs, and accessing tunnels.
• Will be working in an office environment.
• The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, and sitting.
• Ability to lift over 50 pounds as needed.

Education:

• High School Diploma, GED Equivalent.
• Associate degree in related field is a plus.

Preferred Education:

• B.A/B.S degree in business administration or related field.

Experience:

• Minimum 2 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment.

Preferred Experience:

• 2-4 years previous customer service experience in a mining environment.