Market Director Clinical Services

Join us in transforming healthcare.

About Longevity

At Longevity, we're dedicated to advancing healthcare through innovation, compassion, and excellence. We're looking for passionate individuals to join our team and help us make a difference. The individual holding this position is required to support and demonstrate their commitment to Longevity Health’s purpose: To optimize the quality of life of people in long-term care by focusing on their individualized health needs.

About the Role

The Market Director of Clinical Services is responsible for achieving the clinical, Medical Loss Ratio and quality goals as described in the Longevity Health Quality and the Annual Clinical Performance Plans, Market Based targets. The Market Director of Clinical Services is the local market ISNP expert, provides education, support and coaching of the clinical team and works in partnership with the local Medical Director and Market President/Vice President. The Market Director of Clinical Services serves as the Risk Manager for the Health Plans. 

Key Tasks and Responsibilities:

• Daily oversight and monitoring of the Model of Care elements/metrics, clinical performance metrics and quality metrics to ensure clinical program quality excellent and contract compliance.
• Primary authority and responsibility for managing the overall clinical operations and quality functions within the market. Facilitating HEDIS and STARs/MTM compliance, communication and ensuring gaps closure.
• Reviewing and disseminating the coding gaps, suspects and low prevalence reports and ensuring NPs are absorbing and closing as appropriate.
• Makes periodic facility rounds to ascertain relationship status, NP integration, PCP receptivity.
• Oversight authority for any delegated entities delivering LHP clinical services, clinical affordability program.
• Responsible for the overall clinical performance of the market- HEDIS/STARS rating, Admits/1000, Documentation and Coding accuracy, MTM reviews rate.
• Responsible for conducting nursing home readiness evaluations and making recommendations to the Market President/Vice President and Chief Clinical Officer for implementation in partnership with Network Manager.
• Supervises market clinical resources assigned based on market size and complexity such as the Clinical Implementation Manager, Clinical Field Operations Manager, RN Implementation Support Coordinator.
• Ensures clinical and quality programs are delivered in accordance with state and federal regulations, accreditation standards and health plan objectives. Create and ensure delivery of standards and policies within budgetary guidelines.
• Responsible for the delivery and review of the Annual Quality Improvement Plan, Utilization Management Plan, and affiliated policies, procedures, and staff/vendor training. Actively participates in Quality Improvement Committee Meeting and CCIP program. Drives market based and national quality improvement initiatives.
• Actively participates in Health Plan Clinical Ops, Quality, Delegated Oversight and other assigned Committees/meetings.
• Creates efficient and effective clinical workforce and local supporting clinical and operational processes.
• Responsible with the Account Manager/Market Leader to run the monthly facility meetings with Nursing Home leadership to ensure good working relationships with stakeholders to provide ongoing clinical reviews of hospitalizations and facility metrics and provide follow up interventions.
• Responsible for the oversight of the Clinical manager(s) and all NPs in the market will review performance metrics and NP scorecard and deliver CAP (in consult with COO).
• Conducts market-based Hospitalization Review Meetings collaboratively with market Medical Director, ensures follow-up actions in place, accuracy of the hospital tracking data.
• Actively participates in Utilization Management Meetings and reviews, Quality Investigations.
• Leads market clinical performance improvement programs/projects to improve clinical outcomes and develops risk mitigation plans when performance is not on track.
• Ensures effective nursing facility relationships that foster member growth and effective Medical Loss Ratio management.
• Engages market Medical Director in education and enhancement of clinician performance and PCP engagement.
• Accountable for market NP and NP Clinical Manager assimilation and retention.
• Leads innovation and special projects aimed at improving member outcomes.
• Develops and implements cost effective clinical staffing plans and training/support programs to ensure optimal market clinical performance.
• Identifies risks to effective clinical execution and implements plans to mitigate.
• Actively participates in marketing, budgeting, and forecast process.
• Actively participates in medical cost management initiatives.
• Effectively collaborates with Market Leader, Medical Director to engage partners, PCPs, and key stakeholders in achieving market targets.
• Creates an environment of efficiency, effectiveness and avoidance of unnecessary procedures, testing, that may be harmful or that does not improve quality of life for members.
• Where state mandated, ensures NPs have collaborative practice agreements in place and effective oversight monitoring is in place and being done.
• Performs other related duties as assigned.