Fitness Manager

Summary: The Fitness Floor Manager is responsible for ensuring that the club delivers high quality fitness experiences to all members.

The Fitness Floor Manager leads by example to train and develop a strong team of first responders. The Fitness Floor Manager is responsible for communicating and upholding company standards and core values to consistently achieve club-wide goals.

Essential Functions:

Leadership, Management, and Accountability

· Ensure first responder team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.

· Monitor the fitness floor, enforce club policies, and age restrictions.

· Manage the first responder team members. Provide clear and consistent, and professional communication on job functions and protocols and hold team accountable for outcomes.

· Conduct performance assessments for the first responder team members. Ensure the Director has reviewed the performance assessments prior to being given.

· Conduct quarterly team meetings with the first responders team members.

· Directly responsible for establishing the first responder schedule and facilitating coverage when needed.

· Recruit and onboard first responders and train new team members.

· Develop first responder team members and provide resources for staff development. Routinely engage with team members to remain curious and ensure positive job performance and satisfaction.

· Assist the Director of Fitness with administrative tasks, but not limited to: Track the NMPT performance, send NMPT emails, provide NMPT follow up emails on experience, monthly, quarterly Myzone reports and various fitness reporting.

· Monitor fitness supplies and Myzone inventory, fitness wipes, hand sanitizer, etc. Accountable for purchasing fitness wipes, Myzone, other items TBD.

· Perform quality checks on the interior spaces of the building, with specific attention to the main fitness floor, studio spaces, selectorized equipment, wellness studio, and berm space.

· Learn and troubleshoot routine maintenance on fitness equipment and submit repairs to Fitness Director and/or Maintenance Technician with copying Fitness Director.

· Maintain and clean equipment and accurately record in the equipment log.

· Responsible for employee communication and training on late night USTA/league tennis matches.

· When necessary, assist the Facilities department with fitness floor and group fitness studio towels.

· Meet biweekly with Fitness Director.

· Perform other duties as assigned.

Company Culture

· Be an ambassador for Liberty Athletic Club in the club and within the community.

· Work alongside the club owners, managers, and staff to promote a healthy and positive working, social, and recreational environment for all employees and members.

· Offer responsiveness and passion for customer service. Return all communication from members within 24-48 hours; listen to member feedback and address by implementing requests when possible.

· Support new software changes and train team members to utilize technology.

· Enforce all club rules and regulations governing the use of the facility, its equipment, and other property.

· Enforce confidentiality with team to create unified team culture.

Requirements

· Strong technical knowledge of fitness equipment.

· Knowledge of cleaning techniques and supplies.

· Ability to prioritize tasks, work independently, and demonstrate strong attention to detail.

· Physical stamina and ability to perform repetitive tasks and lift heavy loads.

· Keep up to date with industry trends and advancements in fitness equipment technology.

· Computer literacy, ability to develop various reports, fitness reporting, etc.

· Current CPR/AED certification.

· Varied hours including weekend, evening, and holiday rotations.

Competencies

· Strong communication skills – both written and verbal. Proactive, diplomatic, and appropriate.

· Enthusiasm for developing people and making a positive impact.

· Sound decision maker (uses good judgement).

· Provides ample follow-through and follow up on projects, requests, goals, etc.

· Collaborative team member.

· Customer service centric (create meaningful experiences daily)

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 20 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Management: 2 years (Preferred)
• Customer service: 2 years (Preferred)

License/Certification:

• CPR Certification (Preferred)
• AED Certification (Preferred)

Ability to Commute:

• Ann Arbor, MI 48103 (Required)

Work Location: In person

Salary : $20 - $25