Retail Banking Professional

About This Role

This Teller role is critical in helping the branch achieve its sales, service, and operational goals. As a member of our team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and building strong relationships with customers. If you have a passion for delivering outstanding service and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Engage with customers and employees to create a positive customer experience and team environment
• Responsible for exceeding customer service standards and ensuring branch operations are in accordance with bank policies and procedures
• Model and ensure a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources
• Acknowledge and appreciate every customer interaction, actively seeking feedback and using it to improve the customer experience
• Meet and exceed individual referral goals
• Proactively engage in opportunities to learn new and existing products and services
• Actively participate in sales meetings and offer creative and innovative ideas
• Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures
• Filter every decision, when necessary, through sound judgement and decision making
• Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary
• Identify fraudulent activity to prevent potential losses to the Bank
• Maintain and balance a cash drawer
• Process and settle ATM and/or Vault
• Ensure workstation is organized and maintained to satisfy Liberty Bank standards
• Ensure compliance with State and Federal Regulations
• Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality
• Perform other duties and tasks as requested