Collision General Manager

Join Our Team as a General Manager – Lead with Excellence in Collision Repair

Are you a driven, results-oriented leader with a passion for the collision repair industry? Our collision center is seeking an experienced and motivated General Manager to oversee operations and help take our shop to the next level. We pride ourselves on delivering high-quality auto body repair services by combining advanced technician training, OEM certifications, and state-of-the-art equipment to ensure every vehicle is repaired to the highest standards.

We believe in supporting our team both on and off the shop floor. That’s why we offer a comprehensive benefits package including health insurance, 401(k), paid time off, a generous employee referral program, and relocation assistance for the right candidate.

If you're ready to lead a skilled and dedicated team in a professional, growth-focused environment—we’d love to hear from you.

SUMMARY:

The General Manager oversees and assumes responsibility for various departments. The General Manager ensures profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. There should be constant adherence to company policies as well as making sure the employees follow all company policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assumes full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.
• Provides leadership, management and oversight to all center personnel, including hiring, training, developing, coaching and promoting team members, as well as managing compensation and discipline.
• Prepares and administers an annual operating budget for the body shop.
• Ensures all personnel and team members understand all key performance indicators (KPI’s) and are given the proper training and support to meet or exceed all KPI’s consistently.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for bodywork.
• Follows up on Vendor service and performance.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately with a great sense of urgency.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends managers' meetings.
• Maintains professional appearance.

QUALIFICATIONS:

• High School degree or equivalent experience required
• Bachelor’s Degree preferred but not required
• Valid Driver’s License
• Minimum of 3 years of management experience in the collision repair industry
• Excellent written and verbal communication skills
• Exceptional customer service skills

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Collision Facility Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Cincinnati, OH 45212 (Required)

Ability to Relocate:

• Cincinnati, OH 45212: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $100,000