What are the responsibilities and job description for the Call Center Banking Representative position at LIBERTY FEDERAL CREDIT UNION?
Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.
Duties and responsibilities include but are not limited to the following:
- Provide exceptional phone service to members.
- Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
- Ask “out-of-wallet” questions for verification purposes.
- Complete extensive verification of each member to avoid fraud and identity theft.
- Process withdrawals, loan payments, transfers, and check orders.
- Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork.
- Assist with ITM (Interactive Teller Machine) services when needed.
- Strive to meet cross-selling and departmental goals.
- Assist members with questions concerning ATM, debit and credit cards.
- Provide membership information.
- Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
- Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
- Provide information on new and ongoing promotions.
- Assist with online banking duties.
- Assist members with various Digital Banking services.
Benefits and Compensation:
- Bonus and incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
