What are the responsibilities and job description for the Card Services Assistant position at LIBERTY FEDERAL CREDIT UNION?
Liberty FCU, a full-service credit union, is currently seeking a Card Services Assistant with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.
Duties and Responsibilities:- Serve as primary contact for members with card-related inquiries.
- Serve as primary contact to assist the LFCU staff with various card-related inquiries.
- Assist in processing approved/denied debit and ATM card applications from branch and online channels.
- Close debit card accounts due to inactivity or account closures.
- Monitor returned mail with debit/credit cards.
- Serve as backup to the following daily routines:
- Process debit and ATM card applications including both approving and ordering.
- Monitor multiple reports for debit card quality control.
- Perform primary CardWizard administrative routines.
- Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
- Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
- Assist with card room duties as needed.
- Work on the department’s Saturday schedule on a rotating basis.
- Develop and maintain an understanding of all card services products and services.
- Always be security-minded on member inquiries including address changes and replacement plastic requests.
- Adhere to the credit union’s S.E.R.V.I.C.E standards.
- Develop a working knowledge of the credit union's data and word processing systems.
- Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
- Any other duties assigned by my supervisor or management.
- Bonus and incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
