Closing Operations Manager

Liberty FCU, a full-service credit union, is looking for a Mortgage Closing Operations Manager at our Main office located at 4401 Theater Drive, Evansville IN 47715. Significant mortgage loan origination and proven leadership/managerial skills are required. If interested, please proceed by clicking Apply.

Management duties and responsibilities include but are not limited to the following:

• Oversee all Mortgage Loan Closers/Mortgage Document Closing Specialist
• Develop and manage mortgage closing procedures to ensure accuracy and efficiency of the loan files
• Train, coach, and mentor direct reports to ensure they meet performance targets and quality standards
• Create a closing pipeline management process to ensure files are meeting performance targets
• Collaborate with other areas in the mortgage process to resolve issues and improve the overall mortgage closing operations
• Troubleshoot questions as brought forth by direct reports
• Act as subject matter expert for all technology platforms for the areas supervised
• Approve timecards and time off requests of all direct reports
• Perform annual performance evaluations for all direct reports
• Lead bi-weekly meetings with each group supervised
• Recruit, hire and train as needed new employees for areas supervised
• Mentor and motive direct reports to exceed monthly target goals

Other duties and responsibilities include but are not limited to the following:

• Close employee mortgage loan files
• Ensure excellent member service is provided to members throughout the mortgage loan closing process
• Resolve, escalate and remedy member service issues in a professional manner
• Maintain a positive work environment by developing helpful relationships with mortgage loan officers, mortgage loan underwriters, mortgage loan processing and servicing team members
• Develop an appropriate level of knowledge of the mortgage loan processing area to serve as back-up to the Mortgage Loan Processing Manager
• All other duties as assigned by management

Benefits and Compensation:

• Incentive opportunities 
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.