What are the responsibilities and job description for the Member Service Representative position at Liberty Federal Credit Union?
Company Description
Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services. Headquartered in Evansville, Indiana, Liberty FCU has been recognized as one of Indiana’s best financial institutions by Forbes and named the nation’s Best Credit Union for Checking by Investopedia in 2021. The credit union offers a variety of benefits including its notable Vertical Checking account and better loan options for borrowers. With a wide footprint of branch locations in southern Indiana, western Kentucky, and the Greater Nashville area, Liberty FCU serves more than 270,000 members across all fifty states and at least eight countries.
Role Description
This is a full-time on-site role for a Member Service Representative located in Hendersonville, TN. The Member Service Representative will be responsible for providing top-notch customer service to members, handling phone inquiries, processing financial transactions, and assisting with various account management tasks. Day-to-day responsibilities include answering member questions, resolving issues, and ensuring member satisfaction.
Qualifications
- Excellent Customer Service and Communication skills
- Strong Phone Etiquette and interpersonal skills
- Proficiency in Computer Literacy and basic financial software
- Basic understanding of Finance and banking operations
- Attention to detail and problem-solving abilities
- High school diploma or equivalent; some college coursework preferred
- Previous experience in a financial institution or customer service role is a plus
