What are the responsibilities and job description for the Credit Solutions Representative position at Liberty First Credit Union?
Why Liberty First Credit Union?
Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.
Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.
Position – Credit Solutions Representative
General Summary:
Carry out various duties related to delinquent accounts for the Credit Solutions/Lending department. Serve our Membership by assisting members with their financial needs along with creating an awareness of all products and services to new and current members.
Job Duties:
Delinquency Duties
- Provide assistance and options to members with delinquent accounts.
- Conduct collection calls on past due loans and overdrawn deposit accounts.
- Assist in the recovery and sale process of repossessions.
- Process daily delinquent notices such as 5, 7, 14 or 15 days, Right to Cure Letters, and Health & Accident Insurance Claims.
- Report delinquencies, foreclosures, and recovery plans to Management.
- Develop the knowledge of all state and federal regulations that are applicable to the processing of delinquent loans and deposit accounts to stay in compliance.
- Develop a working knowledge of the Bankruptcy Act and consumer protection regulations.
- Prepare data and documents for judgements and other legal actions.
- Assist with NADA Book value inquiries.
- Assist with processing claims for payment protection programs.
- Develop a working knowledge of the Credit Union’s data processing and collection system.
Credit Union Products & Lending Duties
- Develop an understanding of Credit Union history, philosophy, organization, bylaws, and operational procedures.
- Develop the ability to cross-sell all credit union products to provide financial services for new and current members.
- Assist with taking deposit and loan applications by conducting the interview process, gathering background information as required.
- Maintain knowledge of rates and terms for deposits and loan products to assist in providing quotes to members.
- Cross-train throughout the credit union departments to maintain product knowledge and services to up-sell and cross-sell to our members.
- Handle acquisition and sale of foreclosure properties.
- Function as a backup to open new accounts and assist with loans.
Additional Duties
- Actively support our “sales and service “culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
- Expect and embrace change by being flexible and adaptable with the ability to work independently and in a team environment with positive work actions. Meet performance objectives and expectations (i.e. Sales, Service and Reliability).
- Participate in community and business-related events conducting oneself in a professional manner in relationship to all credit union activities.
- Develop a working knowledge of competitor’s products/services with continued interest in improving quality products/services for the credit union.
- Complete in-house training based on required classes set up for this position.
- Assist in any area as directed by management.
Job Requirements:
- 1 year of financial institution experience with service/sales experience preferred.
- Some post-high school education preferred.
- Professional, well-developed interpersonal skills required for servicing our members, with the ability to consistently demonstrate a positive attitude and professional image.
- Excellent written and verbal communication skills
- Must demonstrate good judgment and decision-making skills.
- Ability to analyze variables and complicated situations and apply procedures and principles to develop solutions.
Work Hours
Full-time. Monday – Friday plus Saturday rotation.
Location
Lincoln, NE
Wage
Base Hourly Wage: $18.00-20.00 per hour
Eligible for monthly incentives
Eligible for a discretionary gain-share plan payment annually
Eligible for a base wage increase annually as part of a merit performance review
LFCU BENEFITS AND OTHER PROGRAMS
Insurance Benefits
- Medical – LFCU pays 85% of premium, associates pay only 15%
- Dental – Free to associates
- Vision - LFCU pays 50% of premium
- Life and ADD – LFCU pays 100% of premium
- Short-term and Long-term Disability – LFCU pays 100% of premium
- AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid
- Flexible Spending Accounts (FSA) – Health Savings and Dependent Care
Retirement Plan – LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 50% up to 5% of associate’s 401(k) contributions.
Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.
Paid Leave
- Vacation– 2 weeks/year for new hires
- Sick – 2 weeks/year for new hires
- Personal Day – 2 days earned after one year
- Holiday Pay – 6 per year. Plus 5 reserved holidays designated as either all-staff meetings or paid days off.
- Funeral Leave
Additional Programs
- Anniversary Award
- Employee Assistance Program
- Quarterly all-staff professional development
- Tuition Reimbursement
- Fitness Club Reimbursement
- Free Breakfast on Fridays
- LFCU Apparel – 2 free items annually
- Jeans Day options with charity donation
Salary : $18 - $20
