What are the responsibilities and job description for the Customer Solutions Manager position at Liberty Fleet Solutions, INC?
Customer Solutions Management
Liberty Fleet Solutions is a growing independent fleet services organization that forces on simplifying the needs of the organizations we partner with. Our primary focus is to provide a second to none level of service in the scope of Fleet Management and repair. The service consultant’s role is to ensure that our customers are communicated with in a timely and honest manner helping them prioritize and navigate the complicated world of truck repair and maintaining a healthy fleet. Eliminating unnecessary downtime and costly breakdowns. Servicing the central Virginia area. Our AI backed Fleet Solutions Program includes tracking preventative maintenance services, advising them on repairs and maintenance items, and scheduling those items to minimize their down time and meet their fleet budget. We utilize a fully web-based, mobile friendly solution for all service orders, parts tracking, repair history, invoicing, inspections, and fleet tracking.
The Liberty Equipment team is seeking an excited forward-thinking self-starter to join our team of service consultants. Someone committed to serving our customers.
Roles, Responsibilities, & Job Requirements
- MUST be honest, dependable, self-motivated individual desiring to further their career in the service industry
- MUST be a creative problem solver. Solving supply chain issues and thinking outside the box to meet customers’ needs is a necessity in our industry today.
- MUST pass pre employment drug screen and have carry a valid driver’s license with clean driving record for insurance purposes.
- Greeting customers and building accurate service orders
- Consulting with technicians about needed repairs
- Building estimates, sourcing parts for repairs, and negotiating approvals with customers
- Build and maintain relationships with suppliers. Order parts from suppliers, receive parts, and return parts as needed.
- Answering customer questions about service outcomes
- Overseeing and managing the service center’s scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Maintain customer fleet reports and contact customers to schedule services.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Fredericksburg, VA 22408 (Required)
Ability to Relocate:
- Fredericksburg, VA 22408: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $100,000