Operations Manager - Experienced

Operations Manager

Company Objective: At Liberty Landscape Supply (LLS) our goal is to be the best landscape supply company in the Northeast Florida and Southeast Georgia area as measured by customer retention, satisfaction, overall customer, and organizational growth, and by meeting and exceeding customer expectations every single day.

Position Objective- Operations Manager: The primary role of the Operations Manager is to assist the General Manager in daily and weekly responsibilities. In the absence of the GM, the operations manager will be the “acting” general manager and will continue to be in control of the organizational aspects of the office and ensure customer satisfaction, making sure the expectations of our customers are met and exceeded. We are building a great team and a sustainable commercial division within the company. This is a critical role. Responsibilities of the Operations Manager: Be a leader and maintain the ability to inspire others. Develop and maintain strong positive relationships with client based upon clear and frequent communication, mutual trust, and the ability to meet the customer’s needs.

Responsible for preparation, planning and participation in offsite meetings while maintaining a high level of professionalism while representing the company. Clear internal and client communication regarding issues found during each inspection is critical to our success.

• Maintain and apply an efficient level of organizational skills to all aspects of the general shop and office operations.
• Contributes new ideas on a regular basis to improve the office, yard, deliveries, and customer experience. We can always improve in all areas of our business.
• Collaborates with retail sites and other LLS entities working to always ensure company and customer success
• Will assist in coordinating daily and weekly general commercial operations:

o Inspect the trucks when they come in at the end of the day, this review is not only for cleanliness but to make sure proper inventory is on the trucks and also to review the overall condition of the truck in preparation for the next day’s operation.

o Review the weekly maintenance books for the trucks and tractors.

o Will be responsible for placing equipment and supply orders and ensuring their accuracy and timely delivery.

o Proactively manage projects through frequent inspection and identifying issues before the client brings to our attention. Source, interview, train, and manage the staff. Monitor their activity daily at the commercial site and in the field. o Communicate adjustments in the schedule as needed to maintain maximum efficiency while ensuring we are providing a quality product.

o Assist and oversee that general site and office maintenance from cleaning, to rest room cleaning, to taking out the garbage is completed daily and provide a schedule for cleaning assignments as necessary.

o Maintain a list of needed supplies and or inventory with sufficient notice to management so they can be provided prior to interruption of production.

• Adheres to strict confidentiality of company production procedures and financial figures, including our cost, profit margins and gross sales. Violation of this policy is subject to immediate termination.
• Solves problems to the best of your ability as they arise. There are not many emergencies in this business so many situations need to be dealt with reasonably until they can be discussed with management and a permanent solution can established. Most important, if you’re not sure, ask and never be afraid to tell the customer you don’t know but will find the answer for them.

While some exceptions will certainly apply, this is expected to be a 50 hour/week position. Most weeks will be Monday-Friday. Other duties as assigned

Operations Manager Competencies for Success

This position requires an individual to master the following competencies for success:

1.Accountability - Takes ownership; accepts responsibility and shares credit. Holds oneself and others accountable to results. Has an efficient and forward-thinking team.

2.Communicates Effectively – Communicates in a clear and effective manner; is an active listener that is attentive, interactive, and committed.

3.Customer Experience - Begin and end with the customer in mind. Always strive to make things easier. Follow up and follow through. No homework for the customer. Has a sense of urgency.

4.Develops Self and Others - Builds the knowledge, skills and abilities of employees to achieve their potential so that they can help us succeed and grow. Finds value in everyone. Expresses patience. A continuous journey with no destination.

5.Self Awareness and Coachability- Willingness to receive constructive criticism while integrating feedback to drive growth and change within ourselves and others. Wants to get better.

6.Loves Diversity – Creates a welcoming environment that fosters diversity and inclusion by encouraging contributions from all individuals.

7.Sense of Urgency- Consistently gets off to a good start. Effectively plans and prioritizes. Addresses problems aggressively and proactively. Avoids and/or wraps up loose ends.

8.Resourcefulness & Reliable- Knows how to solve problems. Is a “go-to” when you need something done. Other people trust you. Ingenious.

9.Takes Initiative - Does things without being told, finds out what needs to be known. Keeps going when the things get tough. Spots and takes advantage of opportunities that others pass by.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Management: 1 year (Preferred)

Ability to Commute:

• Saint Augustine, FL 32092 (Required)

Ability to Relocate:

• Saint Augustine, FL 32092: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000