What are the responsibilities and job description for the Assistant Store Manager 0108 position at Liberty Loans?
Job Details
Description
Basic Function: Responsible for the daily operations and management of a financial service center.
These daily functions include but are not limited to serving customers by providing product and service information in a warm and friendly manner, approving, and collecting loans, making phone calls, cash handling and filing.
Managing employees to perform the forementioned functions.
Our goal is to serve our customers.
We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.
Work Schedule: Must be flexible for daytime and early evening shifts Monday through Saturday.
Basic Function: Responsible for the daily operations and management of a financial service center.
These daily functions include but are not limited to serving customers by providing product and service information in a warm and friendly manner, approving, and collecting loans, making phone calls, cash handling and filing.
Managing employees to perform the fore mentioned functions.
Our goal is to serve our customers.
We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.
Work Schedule: Must be flexible for daytime and early evening shifts Monday through Saturday.
- Manage overall operation of Branch Office including all phases of lending, collecting, and direction of office staff
- Provide Customer Service
- Develop and Supervise office staff
- Solicit for new or renewed customer business
- Loan Processing
- Loan servicing and collections
- Have a good understanding of all State and Federal regulations
- Marketing
- Payment processing
- Maintain cash drawer accuracy and security
- Ensure proper handling of office deposits
- Ensure compliance with state and federal lending regulations and company policies
- Ensure prompt completion of applications
- Minimize delinquency through servicing and collection activities utilizing telephone, text, email and mail
- Ensure compliance with company policy and procedures
- Ensure reporting of branch figures to corporate
- Ability to work independently with minimal supervision
- Must have the ability to work a flexible retail schedule, including weekends and holidays
- Evaluate store financial statements and drive profitability through communication and goal setting
- Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers
Qualifications
- Excellent communication and people skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Basic computer skills
- Valid driver’s license and own dependable vehicle
- Able to pass a background and credit check
- High school diploma/GED
- Some college credits: degree preferred.
- Minimum of one (3) year of customer service experience required.
- Must have the ability to work a flexible retail schedule, including weekends and holidays
- Minimum of 4 years management
Technical aptitude, problem solving skills
Excellent communication skills, both written and verbal
The candidate must have an aptitude for providing positive customer experience, good communication, and problem-solving skills
Ability to work cross functionally and with all levels in the organization
Effective analytical and decision-making skills
Strong organizational and planning skills
Experience in the financial services industry
Advanced proficiency in MS Office
An optimistic and enthusiastic relationship builder and hands-on leader
KNOWLEDGE, Skills And Abilities |
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Must be able to build constructive and effective relationships with diplomacy and tact Leadership and people development skills Ability to work independently Strong verbal and written communication skills, ability to listen attentively and expresses ideas clearly and concisely Project management skills Effective in a variety of formal presentation settings Time management skills PC experience and aptitude Strategic thinker with ability to examine and re-engineer collections operations, form new policies, and develop and implement new strategies Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Exceptional conflict resolution, negotiation, and objection handling skills.
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