Store Manager 0704

Description

Job Title: Store Manager

Location: In-Person

Schedule: 5 days a week, weekends as needed

Classification: Salary, Exempt

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Overview:

We are seeking a dynamic and customer-focused Store Manager to oversee the daily operations of our financial service center. The Store Manager will be responsible for managing the center's staff, ensuring exceptional customer service, and handling key financial transactions. The ideal candidate will be a strong leader with a passion for driving results and creating a positive, inclusive workplace. The Store Manager will ensure that the center operates efficiently and meets the goals of providing outstanding service and financial solutions to our customers.

Key Responsibilities:

• Customer Service Excellence: Provide customers with detailed product and service information in a warm and friendly manner, ensuring their needs are met with professionalism.
• Loan Approval and Collection: Approve and collect loans, ensuring compliance with company policies and procedures.
• Team Management: Supervise and manage employees to perform various functions, including customer service, cash handling, and loan processing.
• Cash Handling: Oversee and manage all aspects of cash handling, ensuring accuracy and adherence to financial regulations.
• Phone Support: Handle incoming calls, address customer inquiries, and resolve issues or escalate as needed.
• Employee Development and Training: Coach, train, and develop team members to ensure they meet performance standards and provide excellent service.
• Operational Oversight: Ensure smooth daily operations, including filing, paperwork, and compliance with financial procedures, contributing to the efficient running of the service center.

Qualifications

Qualifications:

• High school diploma or equivalent; an Associates or Bachelor’s degree in Business, Finance, or a related field is a plus.
• Strong proficiency in cash handling, loan processing, and financial transactions.
• Ability to work a flexible schedule, including early evenings and Saturdays.
• Ability to maintain compliance with company policies and industry regulations while driving business results.

Experience:

• Minimum of 2-3 years of experience in retail or financial services management, preferably in a customer-facing environment.
• Excellent communication skills to interact with customers and manage a team effectively.
• Leadership abilities with a focus on motivating and developing employees.

Core Competencies:

• Customer Service Excellence
• Team Leadership and Development
• Loan Processing and Collection
• Problem-Solving and Conflict Resolution
• Operational Efficiency
• Effective Communication
• Employee Training and Development

Disclaimer:

The duties and responsibilities described in this document are not a comprehensive list. The scope of the job may change, and additional tasks may be assigned as necessitated by business demands. In addition, FlexRevolution holds the right to adjust your duties, schedule, or location based on business needs as we continue to streamline the department and adopt best practices.

EEO Statement:

FlexRevolution is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.