Customer Service (Move Coordinator)

Position Title: Customer Service (Move Coordinator)

Salary Range: $20-$22/hour (higher rate considered for experienced van line move coordinators with at least 3 years of experience)

Location:

• Commack, NY (preferred)
• Remote considered for candidates with 3 years of van line moving experience.

Overview:The Move Coordinator will be a key member of our growing move management team, operating primarily from Commack, NY. This role encompasses managing all tasks required to ensure smooth relocations for customers domestically and internationally while working closely with our van line partners, Mayflower and United Van Lines. The Move Coordinator will report directly to the Director of Customer Service.

Essential Responsibilities:

• Manage Mover's Suite Move Management and BlueZone software, including service orders for van lines and car carriers.
• Provide exceptional customer service to internal counselors, household goods networks, and assignees, ensuring compliance with established policies.
• Build and maintain strong relationships with network and non-network providers to facilitate successful relocations.
• Act as a subject matter expert for household goods activities and provide clear, timely communication to stakeholders.
• Ensure data accuracy by entering and maintaining relocation-related details in company systems.
• Generate and analyze reports to meet internal and client-specific requirements.
• Participate in regular reviews of household goods operations, providing updates and recommendations to management and clients.
• Show adaptability and creativity when completing assignments, and seek opportunities for professional growth.
• Support the implementation of new business processes, vendors, or services related to household goods relocations.
• Foster positive relationships with colleagues, management, and customers to maintain a collaborative work environment.

Qualifications and Skills:

• Strong verbal and written communication skills.
• High attention to detail and a customer-centric approach.
• Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office Suite and other related software applications.
• Strong interpersonal and teamwork skills.
• Ability to work under pressure in a fast-paced environment.

Preferred Experience:

• College degree or equivalent work experience.
• Experience in domestic and international household goods transportation.
• Remote work eligibility for candidates with 3 years of proven experience as a move coordinator.