What are the responsibilities and job description for the Senior Customer Service Rep - Move Coordinator position at Liberty Moving & Storage Inc.?
Do you enjoy talking to all kinds of people and leading smooth business operations? Would you like a dynamic position that sets you up nicely for a supervisory role? If YES, then Liberty Moving & Storage invites you to apply for this full-time Senior Customer Service Rep - Move Coordinator position! You'll have time to ease into the role and learn the ropes before becoming a supervisor within 12 months.
You start off earning $65,000 - $85,000/year and receive these excellent benefits:
- Health, dental, and vision
- Life insurance
- Company parties
- Paid time off (PTO)
- Health reimbursement
- Aflac supplementals benefits
- Growth opportunities
We need a leader for our Commack, NY team. Could it be you? Apply today!
ABOUT THIS JOB
Our Senior Customer Service Rep - Move Coordinator is a vital part of our business, supporting our clients around the world by overseeing the entire moving and shipping process. You ensure household goods are properly moved, shipped, and invoiced while providing price quotes and completing accurate data entry. As the point of contact for multinational clients, staff, and partners, you keep all parties updated on the move's progress and ensure they receive the proper documentation. If any issues arise, you promptly address the problem and resolve any complaints, collaborating with management or other departments as needed.
You're not just focused on the day-to-day; you also want to help us improve! Thinking strategically, you ask questions about our processes and analyze systems to identify areas for improvement. You also foster relationships with other departments and third parties, strengthening our business connections and building partnerships with suppliers and subcontractors. As you transition into a supervisory role, your focus shifts to managing your team while coordinating a lower percentage of moves. Your dedication and expertise elevate the client experience and drive customer satisfaction!
ABOUT US
We are the leading moving company for United Van Lines, with a rich history of making great moves since 1939. Our mission is to deliver the highest quality professional movers services to each of our valued customers. We are in our third generation of family ownership with over 350 employees, 100 pristine trucks, and a 150,000-square-foot state-of-the-art warehouse facility. Our team also enjoys generous benefits, a supportive environment, and great leadership! Join us and be a part of a business committed to excellence, growth, and impacting the industry positively!
SENIOR CUSTOMER SERVICE REP - MOVE COORDINATOR REQUIREMENTS
- Customer service experience
- Supervisory experience
- Proficiency in Word, Outlook, and Excel
- Strong leadership and communication skills
- Ability to work well under pressure and adapt to changing situations
- Professional and enthusiastic attitude
- Attention to detail
Experience coordinating moving or shipping activities would be preferred, but we will train the right person to succeed! Take charge of your career and step into a robust leadership role! Fill out our initial application to become our Senior Customer Service Rep - Move Coordinator.
Salary : $65,000 - $85,000
