What are the responsibilities and job description for the Sr Customer Service (Move Coordinator) position at Liberty Moving & Storage?
Sr Customer Service (Move Coordinator) with advancement to Customer Service Supervisor within Twelve (12) Months
Are you an experienced Senior Customer Service professional looking to advance to the next level in your career? Then we have an opportunity for you.
Description : Sr Customer Service (Move Coordinator) will learn everything there is to know about what "Move Coordinators" at Liberty Moving and Storage do. They will master the role of a Move Coordinator and become the Customer Service (Move Coordinator) Supervisor. The Supervisor role will be a "working supervisor". Meaning you will still be coordinating moves (on a lower percentage), while supervising the team.
Essential Functions / Major Responsibilities of Sr Customer Service (Move Coordinator) :
- Overseeing household goods consumer's shipments from initial inquiry to the closing of the deal, providing moving quotes to clients, and invoicing for all moves and shipments.
- Ensuring all files are compliant with company guidelines and standards.
- Entering data promptly and accurately into the company database system.
- Resolving complaints and potential issues quickly and effectively, liaising with other managers and departments when necessary.
- Actively seeking ways to improve service by asking questions and offering suggestions.
- Develop strong working relationships within the team, with other departments, and with other relevant third parties (subcontractors, suppliers etc.)
- Ensure all documentation is promptly received by relevant parties.
- Keeping all parties involved in the moving process fully up to date on the progress at all times to ensure customer satisfaction.
- Coordinating moves from all around the world, especially during peak times.
- Liaising with a variety of different people both internally and externally.
- A client-facing role, becoming a point of contact for multinational clients, moving staff and partners.
- Able to coordinate moves from start to finish with full knowledge and understanding of the entire process.
Essential Functions / Major Responsibilities of Customer Service (Move Coordinator) Supervisor :
Description : To provide overall support to the customer service staff and department. Hands-on superviosr to provide support for moving consultants and to interface with customers, company personnel, United Van Lines corporate and third-party service representatives. Provide quality customer service for each customer. Processes booked shipments and maintains contact with customers and agents to ensure customer satisfaction as measured through quality surveys. Supervise a team of at least five (5) people
Essential Functions / Major Responsibilities of Customer Service Supervisor :
Specific Job Skills
