Support specialist

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

This position is a hybrid UW Support / Underwriting role which will primarily support the underwriter and agent / broker with highly responsive service by managing the workflow from clearance through bond issuance, file documentation, and coordinating service requests in a timely manner.

Incumbents will also be responsible for certain underwriting tasks and as such will develop and demonstrate knowledge and skills needed to appropriately evaluate the acceptability of risks within their authority.

Performs detailed analysis of new account submission through bond issuance, file documentation, and coordinating bond requests in a timely manner.

Candidate can sit anywhere in the US and will be required to report to a Liberty Mutual Surety office 2X per week.

Responsibilities

• Deconstructs new account submissions and bond requests by identifying, gathering and entering information into systems, pricing tools and models.
• Provides customer service to brokers and agents to facilitate the processing of business.
• Answers questions, resolves problems on topics such as bond transactions, billing, and service needs.
• Provides eBonding support / training for the agency and underwriters to facilitate bond requests.
• Executes the post-sale account management and workflow, including file documentation, bond. Registration and bond documents.
• Confirms proper indemnity is received and documented.
• Supports the underwriter with stewardship, ongoing service, service, planning and endorsements.
• Supports handling of prospects and renewal accounts by performing the coverage review and developing corresponding recommendations and documentation on terms and conditions.
• Manages referrals and obtains approvals according to authority guidelines.
• Under supervision, creates and presents proposal (language, forms, endorsements, fill-ins, agreements and offers / disclosures / elections) to underwriter for presentation to broker / buyer for subsequent negotiation and binding.
• Acts as a resource, mentor or subject matter expert for less experienced coworkers (bond specialists and underwriting assistants).
• May also utilize expertise to participate in or lead special projects. Provides recommendations to streamline workflow and recommendations for system enhancements.

Qualifications

• Bachelor s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected
• Demonstrates a solid understanding of surety business and all processing functions required to support operations
• Capabilities include critical thinking / problem solving, decision making, customer focus, detail orientated, exceptional customer service and excellent written / verbal communications skill
• Demonstrates ability to work well on a team and independently
• Competent and proficient with computer software applications utilized by Surety
• Demonstrates ability to mentor Surety Underwriting Support staff
• Demonstrates leadership skills in performing special projects

About Us

This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect.

Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years.

We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity.

To learn more about our commitment to diversity and inclusion please visit : https : / / jobs.libertymutualgroup.com / diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit : https : / / LMI.co / Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia

Last updated : 2024-11-19