What are the responsibilities and job description for the Underwriting Support Specialist position at Liberty Mutual Insurance?
Schedule : Full-Time
Salary Range : USD $49000.00 - $93000.00
Job Category : Underwriting
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Serves as a primary contact for Small Commercial business inquiries through phone and chat communication channels to provide timely and high-quality customer service to agents, brokers, and underwriters. Under limited supervision uses advanced knowledge and skills to handle complex account work, solve problems, and provide technical support, training, and leadership to others. Seeks to grow as a continuous improvement practitioner by consistently reflecting, seeking out waste and eliminating it while simultaneously improving the customer`s experience. The ability to utilize independent decision-making skills, within the context of company guidelines and procedures, is required.
Responsibilities :
- Apply knowledge of small commercial segments, systems, and independent decision-making skills to provide first contact resolution for incoming telephone customer inquiries, resolving related issues, and improving the customer experience.
- Support underwriting and distribution efforts by explaining new or revised products and processes to agents and brokers.
- Utilize phone interactions to engage key agencies and provide insights.
- Provide follow up resolution to customers via outgoing calls.
- Identifies and participates in problem solving activities to define problems, identify root causes, test solutions, and sustain and continuously improve to permanently eliminate problems.
- Collaborates with team members by engaging in and / or leading team huddles, discussing suggestions to meet customer needs and supporting the work of the team.
- Act as a resource to others to overcome workload obstacles and meet timelines.
- Able to represent the department and participate in customer meetings and service presentations as needed.
- Adhere to phone schedule requirements, managing small commercial account questions at an average to above average workload volume with minimal errors and complaints, while meeting UW Support Service Level Agreements.
- May be asked to complete secondary processing tasks as needed based on workload volumes and small commercial division needs.
This is a remote role.
Qualifications
Associate's degree or equivalent work experience.
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
Employment Type : Full Time
Salary : $49,000 - $93,000
