What are the responsibilities and job description for the Associate Client Service Rep position at Liberty Mutual?
We are seeking an Associate Gold Customer Service Representative to join our team at Liberty Mutual Insurance. Our Common Purpose is the guiding principle that exemplifies how we behave and strive to achieve our business goals.
Our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy define how we interact with our customers, agents, and each other.
Job Summary
The Gold Service program contributes to Safeco's position as a leader in the independent agency channel by providing industry-leading expertise to help independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year.
Our customer service representatives need to be flexible to work within the hours of operation, including weekends and holidays. All schedules will start between 10:30am and 1pm EST and include at least one weekend day (Saturday and/or Sunday) each week.
Responsibilities
- Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Identify and provide services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes.
- Demonstrate expertise by analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Upsell and cross-sell sales skills to educate customers and agents on new and existing insurance products & services.
- Maintain accurate data in various computer systems.
Requirements
- Associate's degree in a business-related field or equivalent training required.
- Minimum of 6 months related work experience required; customer service experience preferred.
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
- Ability to handle confidential and proprietary information.
- Proficiency with computers, Microsoft Office tools, and a clear understanding of organization policies, standards, and procedures.
This role may have in-office requirements depending on candidate location.
