What are the responsibilities and job description for the Associate Gold Customer Service Representative Bilingual Spanish position at Liberty Mutual?
Job Description:
This role involves helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
The ideal candidate will be fluent in both English and Spanish, as this is a bilingual role servicing English-speaking and Spanish-speaking customers.
Responsibilities:
- Helps customers with questions regarding renewals, coverage, eligibility, billing, and policy changes.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
- Maintains and tracks accurate data in various computer systems.
Qualifications:
- Associate degree in a business-related field or equivalent experience required.
- A minimum of 6 months related work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Proficiency with computers is mandatory.
About Us:
We are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers.
Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
Our Mission:
We believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We value your hard work, integrity, and commitment to making things better, and we put people first by offering you benefits that support your life and well-being.
