What are the responsibilities and job description for the Auto Claims Resolution Expert position at Liberty Mutual?
About the Role
">This position offers a unique opportunity to work in a high-volume, fast-paced environment as an Auto Claims Representative for Liberty Mutual. As a licensed claims adjuster, you will be responsible for guiding insureds and claimants through the auto claims process from start to finish.
">Responsibilities include managing multiple claims simultaneously, providing exceptional customer service, and resolving issues in a timely manner. You will have the opportunity to earn a promotion between 6 to 12 months and enjoy limitless growth opportunities within the company.
">To succeed in this role, you must possess strong organizational skills, excellent oral and written communication skills, and a passion for helping customers. Ideally, your qualifications should include an engaging personality, critical thinking skills, and the ability to utilize multiple systems during virtual training and handle/process claims.
">We strive to create an environment where employees feel secure, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel protected. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
">Key Responsibilities
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- Manage multiple claims simultaneously, prioritizing tasks and meeting deadlines. ">
- Provide exceptional customer service, ensuring that customers receive prompt and professional support. ">
- Resolve issues in a timely manner, escalating concerns to senior team members as necessary. ">
- Maintain accurate records and update case files regularly. ">
Requirements
">We are seeking individuals who are empathetic, reliable, and passionate about delivering exceptional customer service. Ideal candidates will possess:
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- An engaging, outgoing personality and a passion for helping customers. ">
- Critical thinking skills and the ability to utilize multiple systems during virtual training. ">
- Excellent oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders. ">
- A strong working knowledge of insurance operations and key stakeholders. ">
- A college degree or equivalent experience in a related field. ">
We offer a competitive compensation package, including paid training and licensing opportunities. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply.
