What are the responsibilities and job description for the Auto Claims Resolution Specialist position at Liberty Mutual?
Overview
The role of an Auto Claims Resolution Representative at Liberty Mutual Insurance is a dynamic and challenging position that requires strong organizational skills, problem-solving abilities, and a passion for helping customers. As a licensed claims adjuster, you will be responsible for guiding our insureds and claimants through the auto claims process from start to finish, ensuring that they receive the necessary support and assistance during this critical time.
Salary
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market, providing an opportunity to progress as employees grow and develop within the role.
Job Description
This position is not 100% remote, with a minimum requirement of 2 days per month in office. Candidates must reside within a 50-mile radius of Marlton, NJ. All interviews will take place in person. This role offers opportunities for growth and development, with promotions available between 6 to 12 months.
Required Skills and Qualifications
Excellent oral, written, decision-making, and organizational skills are essential for success in this role. Strong typing and multi-tasking capabilities are also required, as well as a general understanding of overall claim operations and key stakeholders. A college degree is preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge is ideal.
Benefits
Liberty Mutual offers a comprehensive benefits package, including paid training and licensing. Our company values diversity, equity, and inclusion, creating a workplace where employees feel secure and supported. We strive to treat our customers as we would want to be treated, emphasizing empathy and problem-solving skills in our representatives.
Key Responsibilities
A successful candidate will be responsible for:
- Guiding insureds and claimants through the auto claims process
- Providing exceptional customer service and support
- Managing multiple tasks and priorities in a fast-paced environment
- Maintaining accurate records and documentation
About Us
Liberty Mutual is a purpose-driven organization committed to fostering an environment where employees can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create a workplace where employees can succeed professionally and personally.
