What are the responsibilities and job description for the Claims Analyst position at Liberty Mutual?
Company Overview:
Liberty Mutual Insurance is a leading Fortune 100 company dedicated to helping people live safer, more secure lives. Our mission is to provide protection for the unexpected and deliver it with care.
Job Description:
We are currently hiring a Recovery Resolution Representative in our Auto Property Damage subrogation team. As a key member of our team, you will analyze and negotiate damages and liability on incoming Auto Physical Damage subrogation claims while providing top-tier customer service to both internal and external customers.
Responsibilities:
- Analyze auto damage appraisals for accuracy and appropriateness.
- Negotiate comparative liability as appropriate per jurisdictional guidelines.
- Communicate with branch office case owners, policyholders, witnesses, and involved parties to gather information regarding the loss.
- Post Resolution Strategy and other details in electronic file outlining the course of action to bring the claim to resolution with target dates.
- Manage a timely diary and follow up system on case assignments.
- Compile data from multiple systems, including States requiring increasingly complex processes and requirements.
- Provide top-tier customer service to our customers.
- Contribute to creating a welcoming and inclusive team environment.
- Assist with Root Cause Problem Solving and other special initiatives within the department.
- Issue claim payments as appropriate.
Qualifications:
The ideal candidate will have a basic understanding of insurance principles, including coverages and terminology. Ability to plan/organize work, communicate well, identify/solve problems, gain support, and maintain phone conversations with customers as normally acquired through a high school diploma (or equivalent) and at least six months to one-year related experience desired. A Bachelor`s degree is preferred but not required.
