What are the responsibilities and job description for the Customer Service Expert position at Liberty Mutual?
**Company Overview**
At Liberty Mutual, we strive to provide protection for the unexpected and deliver it with care. We help people embrace today and confidently pursue tomorrow.
**Job Description**
We are seeking a positive, high-energy customer service professional to join our team as an Auto Claims Resolution Representative. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. You will have strong organizational skills and be a time management expert, love problem-solving and helping others.
As a licensed claims adjuster, you will represent the Liberty brand, deliver on our promise, and be a reliable teammate. You will adapt well to different environments, schedules, and the varying needs of our customers.
**Required Skills and Qualifications**
To succeed in this role, you should have:
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources, and seek answers when needed
- Excellent oral, written, decision-making, and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
**Benefits**
We offer a comprehensive benefits package that includes paid training, licensing opportunities, and a competitive salary range. Our company culture values diversity, equity, and inclusion, and we strive to create an environment where employees feel a sense of community and belonging.
**About Us**
