What are the responsibilities and job description for the Customer Service Representative position at Liberty Mutual?
At Liberty Mutual, we pride ourselves on delivering exceptional customer service. As a Licensed Customer Service Representative, you will play a critical role in providing timely and accurate information to policyholders and agents.
About the Role
- Respond promptly to inbound customer calls regarding personal lines policies.
- Work to retain policyholders by listening to their concerns, negotiating solutions, and reviewing policy issues.
- Process policyholder transactions accurately and efficiently.
The ideal candidate will possess strong communication skills, the ability to interpret policy contracts, and a keen understanding of billing systems. If you're passionate about delivering excellent customer service and have a background in insurance, this could be the perfect opportunity for you.
