Field Property- Claims Team Manager

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Are you ready to shape the future of claims management while leading a resilient and adaptable team in a company that values innovation and growth? Liberty Mutual Insurance has an excellent claims management opportunity available!

As a Claims Team Manager, you will be at the helm of a dedicated team of 5-8 claims representatives and specialists, guiding them through the complexities of Regional Field claims processes. Your role will be critical in building and nurturing a high-performing team, focusing on both the development of existing talent and the onboarding of new hires.

Your ability to cultivate a culture of excellence will be key to our success, as you provide the coaching and direction necessary to retain top talent and enhance their skills. Moreover, you’ll champion a clear understanding of our key drivers of success, explaining the 'why' behind them to ensure everyone is aligned and motivated.

If you’re passionate about fostering a collaborative environment, driving innovation, and leading a team to deliver exceptional customer experiences, we want to hear from you!

Must be located in Washington, Idaho or Portland, OR

Responsibilities:

• Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
• Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
• Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence.
• Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed.
• Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed.
• Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Resolves customer complaints, problems and coverage questions which cannot be handled by team members.
• Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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