What are the responsibilities and job description for the Senior Claims Resolution Specialist, Bodily Injury IL position at Liberty Mutual?
Job Description
We are seeking a highly skilled Senior Claims Resolution Specialist to manage attorney-represented and litigated auto and homeowner's bodily injury claims. This role requires strong analytical, negotiation, and investigative skills, as well as excellent written and oral communication abilities.
Responsibilities:
- Manages, investigates, and resolves claims, including evaluating coverage, liability, damages, and settling claims within prescribed authority levels.
- Identifies potential suspicious claims and refers them to the Special Investigations Unit (SIU).
- Prepares for and attends trials, hearings, and conferences, and reports status to Home Office and local management.
- Communicates with policyholders, witnesses, and claimants to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advises on proper course of action.
- Ensures adequacy of reserves and recommends reserve increases on cases in excess of authority.
- Accountable for security of financial processing of claims and security information contained in claims files.
- Updates files and provides comprehensive reports as required.
Requirements:
- 3 years Personal Lines auto casualty experience.
- 2 years litigation experience.
- Strong written and oral communications skills.
- Strong interpersonal, analytical, negotiation, and investigative skills.
- Customer service experience preferred.
- Competency in legal liability, general insurance policy coverage, and State Tort Law.
About Us:
Liberty Mutual is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We offer strong relationships, comprehensive benefits, and continuous learning opportunities to create an environment where employees can succeed professionally and personally.
