Business Office Manager

Liberty Oxygen and Medical Equipment, a leading provider of Durable Medical Equipment in the Twin Cities, has been dedicated to enhancing the health and happiness of individuals in their homes for 23 years. We are a privately-owned, small company seeking a detail-oriented leader with expertise in medical billing, office management, and regulatory compliance.

The successful candidate will oversee Liberty Oxygen's Human Resources, Payroll, and Regulatory Compliance, along with a small team comprising Administrative Assistants, Insurance Billing, Patient Collections, and Revenue Cycle functions. This role requires a thorough understanding of HCPCs and ICD-10 codes, as well as revenue cycle management. Responsibilities include forecasting, identifying, and resolving reimbursement issues with third-party payers. Effective communication and relationship management with payor sources, patients, and internal stakeholders are essential, as is the ability to work collaboratively with the management team.

Business Office Manager
Liberty Oxygen and Home Care, Inc

Department:
Business Office, Revenue Cycle Operations

Shift:
Day (United States of America)

Hours Per Week:
40, Exempt

Principal Responsibilities:
General Administration

• Supervise administrative staff and ensure efficient day-to-day operations.

Human Resources

• Recruit, hire, and onboard staff.
• Orient new staff to Liberty and provide ongoing training opportunities.
• Maintain employee HR files.
• Develop and enforce policies and procedures.
• Oversee annual benefits review for staff.
• Address workplace conflicts and ensure a positive work environment.

Payroll

• Process bi-weekly payroll, including 401(k) data entry, expenses, and bonuses/commissions.
• Address payroll discrepancies and resolve employee concerns.

Regulatory Compliance

• Ensure compliance with accreditation standards, HIPAA, and OSHA requirements.
• Maintain patient records in compliance with HIPAA regulations.

Revenue Cycle Management

• Oversee billing processes to ensure accurate and timely claims submission.
• Set monthly KPIs for each collector and assist them in achieving these goals.
• Monitor accounts receivable and follow up on unpaid claims.
• Analyze revenue cycle data to identify trends and implement strategies to optimize financial performance and collection goals.
• Maintain relationships with payer source contacts and participate in account/issue resolution as needed.
• Provide exceptional customer service to patients regarding their accounts, answering inquiries and addressing concerns.
• Coordinate inter-departmental processes and procedures to ensure continuity and optimal workflow.

Job Requirements:

• Minimum of 5 years of experience in healthcare reimbursement management, with at least 3 years of experience managing people and processes.
• An Associate degree is required; experience may be accepted in lieu of education.
• Familiarity with medical coding (HCPCS, ICD-10) is a plus.
• Up-to-date knowledge of payer requirements for claims processing.
• Strong analytical skills with attention to detail for accurate understanding, reporting, and presenting financial end-of-month data.
• Proficiency in using electronic health record (EHR) systems and billing software (Brightree).
• Skilled in using Excel, including pivot tables.
• Excellent communication skills, both verbal and written, for effective interaction with patients and healthcare staff.

Job Type:
Full-time

Pay:
$60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location:
In person

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Revenue cycle management: 5 years (Preferred)

Location:

• Saint Louis Park, MN (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Saint Louis Park, MN (Required)

Ability to Relocate:

• Saint Louis Park, MN: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $80,000