What are the responsibilities and job description for the Administrative Assistant position at Liberty Pest Control?
NOW HIRING: Administrative Assistant!
Why join us?
At Liberty Pest Control, we are a fast growing, locally owned company in Western Kentucky.
We offer a supportive, team driven environment with many future growth opportunities! But don’t worry, you won't have to deal with bugs!
Daily Tasks: As an Administrative Assistant, you will play a pivotal role in ensuring every customer is met with the highest level of service. Tasks may change by the day depending on the company's needs and growth. (Plus the owner could use a little…or a lot of help staying organized!)
Customer Engagement:
- Actively sell pest control services over the phone to new and existing customers.
- Use sharp listening skills and probing questions to identify the customers' concern and evaluate their needs.
- Handle current customer inquiries and resolve issues promptly to maintain high satisfaction levels. Customer Satisfaction for both new and existing clients is our number one priority!
- Conduct Follow up calls and maintain quality assurance processes for our customers.
- Manage Company Emails.
Office Administration:
Scheduling & Coordination:
- Schedule appointments, maintain calendars, and coordinate technician routes to maximize efficiency.
- Monitor, update, and maintain customer databases with accurate information.
Document & Data Management:
- Organize and file records, process data entry, and assist with billing, invoicing, and payment processing.
- Create and maintain spreadsheets for employee and company data.
What We’re Looking For:
1. Office Savvy: Prior experience in general office administration is a plus. You’ll be using tools like industry specific software, Google Spreadsheets, Adobe, and Google Drive, and other computer related programs. Skills in designing ads, and using Canva is a plus but not required.
2. Excellent Communication: You’re personable, a great listener, and committed to keeping customers informed and satisfied.
3. Attention to Detail: Following systems and procedures is key.
4. Passion for Growth: You’re eager to improve both yourself and our company, embracing change and striving for continuous improvement.
5. Time Management: Effective time management skills throughout the day to ensure daily, weekly, and monthly administrative tasks are completed in a timely manner.
6. Office Environment: Must be comfortable sitting at a desk, working with a computer, keyboard, phone, and other office equipment for extended periods of time.
Position Details:
- This is a full-time position with office hours from Monday to Friday, 8 a.m. to 4 p.m.
- This is a salaried position with pay ranging from 40-45,000 per year, based on your experience. Additional compensation can be earned through selling Pest Control Services over the phone. (And we do that a lot!)
- We offer 1 week paid vacation, Paid holidays, Aflac Short Term Disability, Life,Dental, Vision and Free Pest Control at your home! (Currently excludes health insurance)
Want to see what we’re all about? Check us out on Facebook at Liberty Pest Control or visit our website www.liberty-pest.com
We are looking for someone to join the team as soon as possible, but will wait for the right person!
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Schedule:
- 8 hour shift
Application Question(s):
- We do not currently offer health insurance, is that a deal breaker?
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $40,000 - $45,000