What are the responsibilities and job description for the Customer Service Coordinator position at Liberty Sheds?
At Liberty Sheds, we're more than just a business - we're a vibrant, faith-driven community committed to making a meaningful impact. Founded in 2006, we've grown from humble beginnings to a thriving company with two manufacturing facilities and over 25 dealer locations across North Carolina, South Carolina, and Virginia. Our passion is building high-quality, custom sheds with a focus on craftsmanship and durable materials - but it's our core values that truly set us apart.
We believe that people matter, and we piroritize creating a workplace where respect, collaboration, and personal growth thrive. With a Christ-Centered approach, we embrace innovation and creativity in everything we do. As a team, we foster a learning environment where clarity is king, and every challenge is an opportunity to grow and make an impact.
Liberty Sheds is looking for a full-time Customer Success Coordinator to join out team! If you're looking for a place where you can contribute, learn, and be part of something truly meaningful, we want to hear from you! Come help us build not just sheds, but a community rooted in faith, creativity, and excellence!
Position Summary
A typical day a a Customer Success Coordinator at Liberty Sheds is filled with purpose, variety, and meaningful interaction. The day might begin by reviewing customer care cases and following up on warranty concerns, ensuring each customer feels heard and supported. Throughout the day, you'll be managing multiple email accounts and calendars, coordinating with customers and internal teams to schedule repairs or service visits. You may hop on a call with a sales partner, pull reports for the Direct of Customer and Community Relations, or help create estimates for service work. No two days are alike - some might involve data entry in HubSpot or collaborating with manufacturing inspectors, while others include stepping in to support order processing or the front desk. In this fast-paced and fun environment, you're part of a team that values innovation, clarity, and people. Whether it's resolving a complex issue, solving a scheduling puzzle, or simply making someone's day easier, your work matters - and it's all done in a culture that encourages growth, teamwork, and service.
Key Responsibilities
The work environment will take place primarily inside a climate-controlled office setting. Employees can expect to experience moderate levels of noise associated with a busy office environment.
PHYSICAL DEMANDS
The office is open Monday - Friday, 8:30 am - 5:00 pm
Benefits
Department: Customer Success
Reports to: Director of Customer and Community Relations
Direct Report for: N/A
Collaborates with: Order Processing, Sales Partners, Plant Managers, Assistant Plant Managers, Reception, Purchasing, Bookkeeper
FLSA Status: Exempt, Administrative
We believe that people matter, and we piroritize creating a workplace where respect, collaboration, and personal growth thrive. With a Christ-Centered approach, we embrace innovation and creativity in everything we do. As a team, we foster a learning environment where clarity is king, and every challenge is an opportunity to grow and make an impact.
Liberty Sheds is looking for a full-time Customer Success Coordinator to join out team! If you're looking for a place where you can contribute, learn, and be part of something truly meaningful, we want to hear from you! Come help us build not just sheds, but a community rooted in faith, creativity, and excellence!
Position Summary
A typical day a a Customer Success Coordinator at Liberty Sheds is filled with purpose, variety, and meaningful interaction. The day might begin by reviewing customer care cases and following up on warranty concerns, ensuring each customer feels heard and supported. Throughout the day, you'll be managing multiple email accounts and calendars, coordinating with customers and internal teams to schedule repairs or service visits. You may hop on a call with a sales partner, pull reports for the Direct of Customer and Community Relations, or help create estimates for service work. No two days are alike - some might involve data entry in HubSpot or collaborating with manufacturing inspectors, while others include stepping in to support order processing or the front desk. In this fast-paced and fun environment, you're part of a team that values innovation, clarity, and people. Whether it's resolving a complex issue, solving a scheduling puzzle, or simply making someone's day easier, your work matters - and it's all done in a culture that encourages growth, teamwork, and service.
Key Responsibilities
- Provide exceptional service and support to customers by resolving care cases, processing warranty claims, and providing updates throughout the building process.
- Coordinate schedules, manage multiple inboxes and caldendars, and collaborate with customers and internal teams for service and project planning.
- Prepare estimates, process payments, and manage data in HubSpot, Card Pointe, and Shed Suite.
- Generate reports, conduct audits, and support departmental initiatives and action plans.
- Serve as a backup for Order Processing and Reception, and assist the Director of Customer and Community Relations as needed.
- Communicate with manufacturing inspectors and monitor project statuses, including idle sales and on-hold buildings.
- High school diploma or equivalent (required)
- Associate's or Bachelor's degree in Business, Communications, Customer Service, or a related field (preferred)
- 3-5 years of customer service or client-facing experience
- Experience supporting cross-functional teams in a fast-paced environment
- Familiarity with CRM systems (e.g., HubSpot, Salesforce)
- Experience managing schedules, responding to customer inquiries, and resolving service-related issues
- Construction or logistics knowledge is a plus, especially in industries with physcial product delivery of field services
- Strong written and verbal communication skills, multitasking, and problem-solving ability required
- Strong attention to detail with focus on achieving results
- Dependable and reliable
- Ability to creatively solve problems
- Skilled in multitasking and time management
- Collaborative team player with a positive, cooperative attitude
- Execptional communication abilities, both written and verbal
- Driven and self-motivated
- Flexible and adaptable
- Enjoys serving others
- Solution-based focus
The work environment will take place primarily inside a climate-controlled office setting. Employees can expect to experience moderate levels of noise associated with a busy office environment.
PHYSICAL DEMANDS
- Prolonged periods of sitting at a desk and working on a computer
- May be reequired to stand or walk for extended periods
- Must be able to lift up to 15 lbs. at times
The office is open Monday - Friday, 8:30 am - 5:00 pm
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company matching
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discounts
- Complimentary Life and AD&D Insurance
- Complimentary Telehealth Services
- Periodic Company Meals and Events
- Paid Holidays and Paid Time Off
- And More!
Department: Customer Success
Reports to: Director of Customer and Community Relations
Direct Report for: N/A
Collaborates with: Order Processing, Sales Partners, Plant Managers, Assistant Plant Managers, Reception, Purchasing, Bookkeeper
FLSA Status: Exempt, Administrative
