Client Services Manager (Pharmacist)

Liberty Software is seeking a pharmacist, with experience working in an independent retail pharmacy, to become a Client Services Manager, Start-Up Implementations (CSM). The CSM will lead our team of start-up project managers and hardware specialist in the onboarding of new pharmacy clients. In this challenging and rewarding role, the Client Services Manager will oversee a team responsible for scheduling, planning, and executing each implementation, guiding clients through their entire start-up onboarding process. This includes providing expert care, insights, and support throughout the setup. Additionally, the Client Services Manager will maintain a personal client portfolio of designated accounts.

This is an in-person position based in Grapevine, Texas. Rarely, some travel could be required.

Responsibilities Include (but are not necessarily limited to):

• Lead and direct the team that manages the end-to-end onboarding process for startup pharmacy clients, ensuring timely and efficient execution of all projects and tasks.
• Act as the primary liaison for own pharmacy clients and as the escalation contact for key or at-risk accounts throughout the onboarding process, addressing inquiries and providing support as needed.
• Refine the onboarding processes and materials as needed to enhance customer experience and streamline operations for startup pharmacies.
• Maintain a strong understanding of Liberty’s platform, guiding team in configurations and recommendations to align with the specific needs of each pharmacy client.
• Coordinate with internal departments and third-party vendors to ensure a seamless onboarding experience for clients.
• Monitor team performance and client satisfaction metrics, implementing improvements based on feedback and outcomes.
• Conduct regularly team and one-on-one team meetings
• Provide regularly and consistent performance reviews as well as approving employee timesheets, PTO requests, etc.
• Oversee onboarding process for own assigned start-up clients, managing multiple customers and projects/tasks simultaneously acting as pharmacy’s primary point of contact
• Collaborate and cross train in other areas within the Implementations team to provide additional coverage when needed

Qualifications:

• Doctor of Pharmacy (Pharm.D.) required, with at least two (2) years of experience in an independent retail pharmacy setting preferred
• Must possess an expert-level knowledge of the retail pharmacy industry, independent pharmacy knowledge preferred
• Experience using Liberty Software’s pharmacy platforms a strong plus
• Excellent written and oral communication skills required, with ability to work collaboratively with diverse groups and experience levels
• Superb process management and time management skills, with the ability to effectively manage multiple priorities simultaneously and ability to adapt to rapid changes in the work environment
• Must possess a valid, unexpired driver’s license, personal auto insurance, and be able to travel up to 10% of the time (including overnight travel), if needed

Liberty Software offers a comprehensive benefits package starting on a team member's first day:

• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
• Option to enroll immediate family members with Liberty contributing 50% of monthly premium
• Fully vested 401K matching on a pre- or post-tax basis
• Liberty-paid HSA contributions every paycheck
• Generous PTO plan and paid holidays
• Annual tuition reimbursement program and professional certification courses available
• Adoption expense reimbursement program
• Dependent Care FSA availability providing tax savings for qualifying child care expenses
• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
• Fully-stocked breakroom
  
• ...and much more!

Learn more about Liberty Software at www.libertysoftware.com
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