What are the responsibilities and job description for the Onsite Installation Supervisor position at Liberty Software?
Liberty Software is a healthcare technology company that develops software for retail pharmacies across the country. Our pharmacy management platform helps our clients increase profits, improve customer service, and enhance patient safety. We are seeking an Onsite Installation Supervisor with extensive knowledge of the retail pharmacy industry to plan, organize, and prioritize daily commitments and projects with pharmacies and the implementation team.
The Onsite Installation Supervisor will travel throughout the U.S. to our client pharmacies to observe, assist, and direct our Onsite Software Installers, using industry knowledge, technical know-how, and leadership skills to manage the team and oversee implementations. When not traveling, this position will report in person to our Grapevine, TX office to complete managerial and administrative duties.
Liberty Software takes immense pride in its client relations and support and expects all team members, including the Onsite Installation Supervisor, to not only have the necessary technical skills, but great interpersonal and communication skills as well.
**This is a nationwide traveling position and requires:
- Ability to travel up to 50% of the time within the United States, including overnight travel
- Regular travel via commercial airlines
- A valid, unexpired driver's license and current personal automobile insurance
**Please note: No employment sponsorship opportunities (H1B, etc.) will be offered for this position.
Job Responsibilities Include:
- Lead and manage teams of onsite Installers, including coordination of schedules and travel plans, as well as verification of timesheets and expense reports
- Provide support and solutions for onsite Installers during the implementation process, serving as subject matter expert and mentor for installation team members
- Assist pharmacy staff members by troubleshooting hardware and software issues, insurance claim adjudication problems, or answering general questions
- Identify issues and bring forth resolutions alongside the Implementation team to create consistent processes, process improvements, and associated materials
- Install specified software packages such as operating systems and Liberty's proprietary software, as well as install, test, and configure hardware components, interfaces, and network settings as needed
- Respond to employee inquiries concerning internal needs and support
- Develop and deliver coaching and feedback to individual employees
- Provide detailed updates, status, and completion information to the Onsite Installation Manager
Qualifications:
- Bachelor’s degree and at least 3 years of retail pharmacy experience, with management experience required
- Ability to travel domestically up to 50% of the time (including overnight travel)
- Must possess valid, unexpired driver’s license, personal auto insurance
- Must have extensive knowledge of the retail pharmacy industry
- Ability to plan, organize, and prioritize daily commitments and projects with pharmacies and the implementation team
- Excellent written and oral communication skills, with ability to work collaboratively with diverse groups and experience levels
- Superb process management and time management skills, with the ability to effectively manage multiple priorities simultaneously and ability to adapt to rapid changes in the work environment
- Professional and friendly demeanor, with demonstrated ability to communicate effectively at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerks
- Ability to teach others patiently and empathetically, including users who may or may not be comfortable with technology
- Comfort with emerging technology and hardware installation and desire to consistently learn and improve
- Must be able to regularly walk, stand, stoop, crouch, bend, and reach above shoulders
- Must be able to frequently lift and/or move up to 50 lbs
Come work at Liberty Software! Our benefits start Day 1 and include...
- 100% employer-paid premiums for medical, dental, and vision
- Employer-paid disability and life insurance policies
- Employer-paid HSA contributions
- Generous 401K matching
- PTO accruals every paycheck
- Tuition reimbursement
- Relaxed dress code
- Fully-stocked break room
For more information about us, check out our website at libertysoftware.com!
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