What are the responsibilities and job description for the Senior IT/Desktop Support Technician position at Liberty Software?
At Liberty Software, we partner with independent pharmacies nationwide to support their mission of serving their customers and communities. The Senior IT Support Technician plays a critical role in supporting our clients by providing advanced technical support and guidance to Tier 1 and Tier 2 technicians.
This role involves provisioning and repairing server equipment, activating on-site server and workstation software, and offering on-call support for our implementation team during installations. Additionally, the Senior IT Support Technician manages escalated tickets and assists with fulfillment needs as necessary.
Responsibilities:
- Provision server hardware and software for new pharmacy implementations and break/fix replacements, ensuring seamless integration and minimal downtime.
- Develop and update software build images used for the efficient deployment of new hardware, ensuring consistency and reliability.
- Implement and manage remote monitoring tools and backup solutions to maintain the integrity and security of client data.
- Collaborate with the Fulfillment Manager to procure new equipment for warehouse stock.
- Handle complex technical issues escalated from Tier 1 and Tier 2 technicians, providing advanced troubleshooting and resolution for server swap/database copy activities.
- Provide after-hours, on-call support for Tier 1 and 2 technicians on a rotating basis, ensuring timely assistance and resolution of urgent issues.
Qualifications:
- Bachelor’s degree and at least 5 years related experience, or equivalent combination of education and experience.
- Experience managing MS Windows-based computer systems in a commercial setting, as well as installing and configuring MS SQL on a server and hardware components in personal computers.
- Advanced knowledge of Liberty Software’s RXQ and BZQ software applications a plus.
- Expertise in computer hardware, software, printers, scanners, and Microsoft operating systems (both server and workstation).
- Proficiency in TCP/IP networking, including DNS and DHCP technologies, as well as PowerShell
- Excellent verbal and written communication skills and strong problem-solving and troubleshooting abilities.
- Ability to bend, stoop, stand, and occasionally lift up to 50 lbs.
Why work at Liberty Software? Our benefits start Day 1 and include...
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
...and much more! Learn more about us at libertysoftware.com!
**Please note: No employment sponsorship opportunities (H1B, etc.) are available for this position.
