Club Sports Customer Service Student Worker

1. Customer Service Support: works effectively as a team member, embracing and fostering LU’s mission; responsible for the LaHaye Ice Center closing and opening duties; direct guests that visit the facility to view the rink, attend an event, or attend a meeting; communicates with full-time staff regarding expected visitors and scheduled meetings.

2. Swiper: front desk staff are responsible for recording all outside guests, students, faculty, and alumni that visit the LaHaye Ice Center for any reason; record the number of guests that use the facility on a day-to-day basis for the purpose of reporting to the university.

3. Packages/mail: facilitate all incoming packages to LaHaye Ice Center full-time staff and Club Sports coaches. Direct packages inside the rink to the appropriate office or communicate with coaches located outside the office regarding a received package.

4. Phone Calls: receive phone calls from outside public to both the LaHaye Ice Center and Club Sports line on the front desk phone; answer frequently asked questions regarding coaches contact information, hockey camps inquiries, public skating/public session questions, requesting ice rental opportunities, and disseminating information about hockey games and ticket acquisition.

5. TouchNet: take payments for facilities events and usage; complete transactions including club sports team dues, team apparel purchases, concessions purchases, and public event admission for public skates, open hockey, or freestyle sessions.

6. Club Sports Administrative Support: assist full-time staff and coaches in administrative responsibilities such as: updating the University-wide scheduling service, updating the inter-rink scheduling document, and other ad-hoc requests; assist in document creation for Club Sports or Customer Service needs; occasionally fill-in for concessions staffing needs, support by working club-sports events to assist staffing needs.

Additional information on Work study may be found here .

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The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.